Sales Administrator

RecruitAbility Ltd; Essex; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Shared commission scheme

Job summary

RecruitAbility Ltd in Old Harlow, Essex, is seeking a friendly Sales Administrator to act as a key point of contact for customers. You will handle enquiries by phone, email and face-to-face, provide updates and support day-to-day sales activity.

You'll build relationships, spot sales opportunities, and explain the business clearly. The role combines admin, customer service and sales support, with a warm, proactive approach and a commitment to accurate records.

Qualifications

• Experience in sales administration, customer service or a similar role.
• Strong customer service and communication skills.
• Ability to build rapport with customers.
• Good organisation and attention to detail.

Responsibilities

• Handle customer enquiries by telephone, email and face to face providing information and arranging follow-up where needed.
• Build relationships with customers, understanding their requirements and helping them explore suitable options.
• Support the sales process by following up enquiries and keeping customers informed of progress.
• Maintain accurate records, updating customer information and completing sales administration.
• Coordinate tasks with the team to keep information up to date.
• Manage expectations and respond to questions or concerns in a friendly, professional manner.

Skills

Customer service

Communication skills

Relationship building

Organised

Attention to detail

Job description

Sales Administrator

Location: Old Harlow

Salary: GBP27,000-GBP30,000 depending on experience, plus shared commission

Hours: Monday to Friday, 9am-6pm

RecruitAbility are looking for a friendly, organised Sales Administrator to join a business in Old Harlow. You'll be a key point of contact for customers, handling enquiries, providing updates and working closely with colleagues to keep day-to-day sales activity running smoothly.

Alongside the administration, you'll need the confidence to build relationships, recognise sales opportunities and explain the company's business in a positive, engaging way. This would suit someone who enjoys a varied role and takes pride in giving customers a helpful, responsive service.

What you'll be doing

• Handling customer enquiries by telephone, email and face to face providing information and arranging follow-up where needed.
• Building relationships with customers, understanding their requirements and helping them explore suitable options.
• Supporting the sales process by following up enquiries and keeping customers informed of progress.
• Managing expectations and handling questions or concerns in a friendly, professional manner.
• Maintaining accurate records, updating customer information and completing sales administration.
• Working closely with the team and other colleagues to coordinate tasks and keep information up to date.

What we’re looking for

• A positive, upbeat personality and a confident telephone manner.
• Strong customer service and communication skills, with the ability to build rapport.
• A commercial outlook and the confidence to work professionally with clients
• Good organisation, attention to detail and the ability to manage several tasks at once.
• Comfortable using email and computer systems to keep records accurate.
• Experience in sales administration, customer service or a similar role would be useful.

What's on offer

• A basic salary of GBP27,000-GBP30,000, depending on experience.
• A shared commission scheme linked to the company's sales performance.
• A varied role combining administration, customer service, sales support and administration.

RecruitAbility Ltd is an Equal Opportunities Employer.