Sales Administrator

MSA - The Safety Company; Birmingham; On-site; GBP 28,000 - 34,000; Full time

Job summary

MSA Safety in Birmingham is seeking an organised Customer Support Administrator to join the HCL Inspection and Certification team. You will act as the UK contact for customers and field technicians, handling quotes, orders, invoicing, and purchasing tasks with accuracy and focus on service quality.

You will coordinate with Field Operations Managers, maintain master data, and ensure seamless communication across multinational teams, supported by SAP, Simpro, and MS Office tools.

Qualifications

• English - Fluent.
• Min. 2 years experience in Customer Support Function.
• Solid understanding of common business processes and general business acumen.
• Knowledge in SAP, Simpro & MS Office suite.
• Basic Technical understanding.
• Customer-focus attitude.
• Experience in a Multi-national company.

Responsibilities

• Administration of UK customer and technical activities for the HCL Inspection and Certification team, including (but not limited to):
• Customer point-of-contact
• Field Technician point-of-contact
• Quote production and conversion
• Order processing
• HCL-specific purchasing
• Invoicing
• Technical liaison with Field Operations Managers
• Technical paperwork
• HCL-specific master data stewardship

Skills

Customer Support

English

Communication

Multinational experience

Tools

SAP

Simpro

MS Office

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• Administration of UK customer and technical activities for the HCL Inspection and Certification team, including (but not limited to):
• Customer point-of-contact
• Field Technician point-of-contact
• Quote production and conversion
• Order processing
• HCL-specific purchasing
• Invoicing
• Technical liaison with Field Operations Managers
• Technical paperwork
• HCL-specific master data stewardship

Qualifications

• English - Fluent
• Min. 2 years experience in Customer Support Function
• Solid understanding of common business processes and general business acumen
• Knowledge in SAP, Simpro & MS Office suite
• Basic Technical understanding
• Customer-focus attitude
• Experience in a Multi-national companny