Sales Administration Support Officer

London Borough of Hackney; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

The London Borough of Hackney is seeking a Sales Administration Support Officer to join their Traded Services team. This role involves strong administrative skills and customer service, serving as the initial contact for schools and customers. Ideal candidates will thrive in a dynamic environment and take pride in delivering high-quality service.

Qualifications

• Strong administrative skills and experience in customer service or sales support.
• Comfortable working to deadlines while maintaining a professional manner.
• Experience with sales order management systems is desirable but not essential.

Responsibilities

• Process orders and respond to enquiries by phone and email.
• Be the first point of contact for schools and other customers.
• Work closely with colleagues to ensure smooth communication.

Skills

Communication

Organizational Skills

Customer Service

IT Skills

Job description

Join to apply for the Sales Administration Support Officer role at London Borough of Hackney

Join to apply for the Sales Administration Support Officer role at London Borough of Hackney

Hackney Education provides a range of services to support the education of children, young people and adults in our inner London borough. Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. Within our diverse borough we serve a wide range of children and young people. We have a particular focus on supporting less advantaged families: Hackney figures in the 10% most deprived boroughs in England on a number of measures.

Hackney Education’s key priority is to improve the life chances of every child, young person and learner: making Hackney the most forward looking education system in the UK, where schools, settings and partners provide an exciting environment which ensures inclusion and success for everyone. We see our borough as being one of the best places in the country for young people to grow, learn, develop and achieve –and one of the best places for colleagues to work and thrive in our education system.

We are looking for a Sales Administration Support Officer to join our busy Traded Services team on a fixed-term basis. This role is ideal for someone with strong administrative skills and experience in customer service or sales support who is looking to develop their career in a dynamic education services environment.

You will be the first point of contact for schools and other customers purchasing our traded services. The role includes processing orders, responding to enquiries by phone and email, and working closely with colleagues across the traded services portfolio to ensure smooth communication and a consistently high standard of customer service.

You’ll need to be well organised, able to manage your time and comfortable working to deadlines while maintaining a professional and approachable manner.

You should have strong communication and IT skills, especially in Google. Experience with sales order management systems is desirable, but not essential, as training can be provided. More than anything, we’re looking for someone who is confident working in a busy environment and takes pride in delivering high quality customer service.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 1 June 2025 (22:59)

Interviews: W/c 16 June 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people and people from a black and global majority background as these groups are currently under represented in our workforce.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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