Sales Admin & BD Support Specialist – CRM & KPIs

SER Limited; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Car allowance

Health cash plan

Life insurance

Pension

Job summary

SER Limited in Bedford is seeking a proactive Sales Administrator to support the Head of Business Development. You will manage a busy diary, coordinate meetings, prepare documents, and help with quotations and sample requests.

You will provide extensive sales support to the team, help upsell to existing customers, maintain CRM records, and assist with reports, forecasts and KPI tracking.

Qualifications

• Excellent knowledge of MS Office (Outlook, Excel, Word, PowerPoint).
• Strong organisational skills and diary management.
• Excellent written and verbal communication with customers and colleagues.
• Experience in admin, PA or sales support is advantageous.
• Proactive, follows up actions and meets deadlines.
• Attention to detail and accurate information management.
• Commercial mindset with interest in sales and upselling.
• Excellent customer service and relationship-building.

Responsibilities

• Manage the Head of Business Development's diary and coordinate meetings, visits and reviews.
• Provide extensive sales support to the Head of Business Development and sales team.
• Support existing accounts with upselling and cross-selling to maximise sales.
• Assist with new business opportunities, enquiries, quotations, proposals and sample requests.
• Coordinate meetings, prepare presentations and meeting documents, track actions.
• Maintain CRM records and assist with sales reports, forecasts, KPIs and pipeline management.
• Liaise with customers and internal teams to ensure smooth sales process and high service.
• Support tender projects and information requests, ensuring timely responses.
• Work with Business Development to track opportunities and move projects forward.
• Provide general admin and organisational support to the BD function.

Skills

Organisation

Communication

Diary management

Detail-oriented

Commercial mindset

Customer service

Proactive

Tools

Microsoft Office

Outlook

Excel

Word

PowerPoint

Job description

SER Limited in Bedford is seeking a proactive Sales Administrator to support the Head of Business Development. You will manage a busy diary, coordinate meetings, prepare documents, and help with quotations and sample requests.

You will provide extensive sales support to the team, help upsell to existing customers, maintain CRM records, and assist with reports, forecasts and KPI tracking.