Sales Admin and Support Role

Holt JCB Limited; West of England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Holt JCB Limited in Avonmouth is seeking a Sales Administrator to provide essential support across the sales lifecycle, from order entry to delivery. The role emphasizes accuracy, timely communication, and effective coordination with customers and internal teams.

You will liaise between Sales, Customers, and JCB Finance, ensuring smooth transactions, accurate records, and proactive handling of administrative and logistical issues to maintain customer satisfaction and operational efficiency.

Qualifications

• Experience supporting sales processes and order entry.
• Attention to detail and data integrity in documentation.
• Excellent communication with internal teams and customers.
• Ability to follow procedures and manage deadlines.

Responsibilities

• Process new machine orders from the sales team accurately.
• Coordinate between Sales, Customers, and Finance to ensure smooth transactions.
• Coordinate parts ordering and delivery timelines with internal teams.
• Assist service teams with preparation, PDI, and delivery scheduling.
• Support and manage the order process, resolving admin or logistics issues.

Skills

Sales administration

Customer experience

Data accuracy

Cross-functional collaboration

System proficiency

Continuous improvement

Tools

CRM

ERP

Reporting tools

Job description

Role Purpose

To ensure seamless coordination across the sales lifecycle, from order processing to delivery, while providing high-level administrative support to sales. This role is central to maintaining customer satisfaction, internal efficiency, and strategic alignment across sales operations.

Avonmouth

Full Time

Key Responailibities

• Accurately process new machine orders from the sales team.
• Act as a liasion between Sales, Customers, and JCB Finance to ensure smooth transactions.
• Coordinate with internal departments to ensure timely parts ordering and machine deilvery.
• Work with service teams to manage machine preparation, PDI, and delivery timelines.
• Support & manage the order process and proactively resolve administative or logistical issues.

Core Competencies

• Sales Administration & Process Management: The ability to manage sales orders, documentation, and compliance requirements with precision and timeliness. Applies structured processes to ensure smooth order flow and accurate record-keeping.
• Customer Experience & Relationship Management: Build trust with internal and external stakeholders through clear communication, responsiveness, and professionalism. Resolves queries and complaints effectively while maintaining positive relationships.
• Attention to Detail & Data Accuracy: Maintain high standards of accuracy in data entry, reporting, and documentation. Identify and correct errors proactively and follows established procedures meticulously.
• Cross-Functional Collaboration: Work effectively across departments including logistics, finance, and technical teams. Facilitates smooth handovers, share relevant information, and contribute to team-based problem solving.
• System & Tool Proficiency: Utilise CRM, ERP, and reporting tools to manage workflows, track orders, and generate insights. Applies digital tools to improve efficiency and accuracy in administrative tasks.
• Initiative & Continuous Improvement: Proactively identify inefficiencies and suggests improvements to processes or systems. Demonstrates ownership and a mindset for continuous learning and operational enhancement.

Behaviour Attributes

• Prioritisation, order accuracy, procedural compliance and deadline management.
• Empathy, conflict resolution, stakeholder engagement and service orientaion.
• Error detection, record integrity and prodedural discipline.
• Interdepartmental communication, coordination and teamwork.
• Accountability & Responsibility for tasks undertaken, qaulity of work, and behaviours.
• Tool fluency, digital literacy, workflow optimisation.
• Problem solving, innovation, process involvement, self-direction.