Account Manager

Capilaux Aero; Southampton; On-site; GBP 28,000 - 45,000; Full time

Benefits offered by this job

Discretionary bonus

Private medical insurance

Death-in-service benefit

Job summary

Capilaux Aero in Southampton is seeking an Account Manager to own key airline accounts from product approval through order fulfilment, coordinating across supply, shipping and delivery.

You will manage forecasts, order schedules and payment terms with customers and work closely with suppliers, freight forwarders, and internal teams to ensure smooth international shipments.

Qualifications

• Experience in account management within logistics, operations or product-led environment.
• Proven ability to coordinate orders through supply, shipping and delivery.

Responsibilities

• Manage airline customer relationships after product approval and be the main contact through order fulfilment.
• Coordinate ordering from suppliers and arrange on-time delivery.
• Review forecasts and advise customers on future ordering requirements and demand planning.
• Discuss forecasts, order schedules and payment schedules with customers and manage expectations.
• Liaise with suppliers, freight forwarders, warehouse teams and internal groups.
• Prepare country-specific documentation for international shipments and maintain shipping records.
• Support customs processes, bonded goods, import/export requirements, VAT deferment records.
• Process orders, raise purchase orders and monitor delivery times to completion.
• Raise invoices, issue statements and follow up on overdue payments.
• Maintain accurate customer, order, stock and account info using Xero.
• Identify additional customer requirements and cross-sell opportunities to the commercial team.
• Attend customer meetings and respond to account queries to grow relationships.
• Ensure product compliance documentation is current and filed.

Skills

Account management

Logistics coordination

Forecasts & order schedules

Customer communication

Stakeholder management

Microsoft Word

Microsoft Excel

Global shipping

Xero experience

Compliance documentation

Tools

Word

Excel

Job description

Account Manager

Aviation Products | Southampton | Onsite | Working hours: 8.00 am-4.00 pm

Role Overview

Capilaux Aero is supporting an aviation products company selling to airlines in the appointment of an Account Manager.

This is primarily an account management and operational delivery role rather than a traditional new-business sales position. The successful candidate will take ownership of customer accounts once products have been approved, coordinating each order through supply, shipping and delivery.

The role requires strong experience in logistics, international shipping and customer coordination, together with the confidence to manage forecasts, order schedules, payments and delivery expectations across multiple stakeholders.

Key Responsibilities

• Manage airline customer relationships following product approval and act as the main point of contact throughout order fulfilment.
• Coordinate the ordering of products from suppliers and arrange accurate, on-time delivery to customers.
• Review airline forecasts and advise customers on future ordering requirements and demand planning.
• Discuss forecasts, order schedules and payment schedules with customers, managing expectations throughout the process.
• Liaise closely with suppliers, airline customers, freight forwarders, warehouse colleagues and internal teams.
• Prepare country-specific documentation for international shipments and maintain accurate shipping records.
• Support customs processes, bonded goods, import and export requirements, duty matters and VAT deferment records.
• Process customer orders, raise supplier purchase orders and monitor delivery times through to completion.
• Raise sales invoices, issue account statements and follow up on overdue customer payments where required.
• Maintain accurate customer, order, stock and account information using Xero and internal records.
• Identify additional customer requirements and communicate potential sales or cross-selling opportunities to the commercial team.
• Attend and prepare for customer meetings, respond to account queries and support the ongoing development of customer relationships.
• Ensure relevant product compliance documentation is current, accurate and held on file.

Experience and Skills

• Previous account management experience within a logistics, operations or product-led environment.
• Strong international shipping and global logistics experience.
• Practical knowledge of customs documentation, bonded goods and import and export requirements.
• Experience managing forecasts, customer orders, payment schedules and delivery expectations.
• Strong organisational and administrative skills, with a methodical and accurate approach.
• Confidence working with customers, suppliers and internal stakeholders across different countries and cultures.
• Good working knowledge of Microsoft Word and Excel.
• Experience supporting airline or international customers would be advantageous.
• Working knowledge of Xero would be beneficial.

Benefits

• Discretionary bonus
• Private medical insurance
• Death-in-service benefit

About You

You will be organised, commercially aware and comfortable taking ownership of detailed operational activity. You will combine a customer-focused approach with the practical logistics knowledge needed to move aviation products internationally and keep customers informed at every stage.