Safeguarding Officer - Advisory Services

Orbit Group; Coventry; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Orbit Group is seeking a proactive Safeguarding Officer to join Advisory Services. You will manage safeguarding caseloads, provide expert guidance to colleagues and customers, and contribute to continuous safeguarding improvement across Orbit's portfolio.

You will engage with customers by phone, assess risks, and refer to appropriate services while acting as a Designated Safeguarding Lead. Strong collaboration with Local Authorities and emergency services is essential.

Qualifications

• At least 3 years' experience of safeguarding cases in housing or local authority settings.
• Strong knowledge of safeguarding adults and children legislation and best practice.
• Proven ability to partner with agencies to achieve outcomes for customers.

Responsibilities

• Manage a caseload of safeguarding cases within agreed frameworks.
• Engage with customers by telephone to gather information, provide reassurance and safeguarding support.
• Review concerns, conduct risk assessments, and raise alerts to Local Authorities as needed.
• Make referrals and signpost customers to relevant services.
• Act as Orbit Designated Safeguarding Lead to support customers and colleagues.
• Develop relationships with Local Authorities, MARAC, MAPPA, Fire Service and Police.
• Contribute to safeguarding data, trends and outcomes for continuous improvement.
• Represent Orbit in multi-agency settings and safeguarding reviews as appropriate.

Skills

Caseload management

Customer engagement

Risk assessment

Partnership working

Written reports

IT literacy

Multisector liaison

Leadership/LSL duties

Job description

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

Your role at Orbit

Safeguarding Officer - Advisory Services

We are seeking an experienced and motivated Safeguarding Officer to join our Advisory Services team, where you will play a pivotal role in protecting people and strengthening safeguarding practice across our organisation.

What you'll achieve

In this role, you will provide expert safeguarding advice and guidance to colleagues and customers, helping ensure we consistently meet our statutory and moral safeguarding responsibilities. You'll also contribute to the ongoing development of our safeguarding approach, supporting continuous improvement and best practice across our portfolio.

This is a hybrid role with flexible location, and we welcome applications from across our operating areas (Midlands, South and East)

We are looking for a confident, proactive communicator who brings a strong customer-centred approach to safeguarding both adults and children. You'll be a dynamic and inspiring professional, with sound judgement, the confidence to challenge constructively, and a genuine passion for partnership working to achieve the best possible outcomes for those we support.

As a Safeguarding Officer you will:

• Manage a caseload of safeguarding cases, ensuring all work is delivered within agreed frameworks.
• You will regularly engage with customers by telephone to sensitively gather information, provide reassurance, and offer appropriate safeguarding advice and support.
• Review safeguarding concerns, gather and assess information, complete risk assessments, and raise alerts to Local Authorities where appropriate.
• Make support referrals, provide professional advice, and signpost customers to relevant services.
• Act as one of Orbit's Designated Safeguarding Leads, supporting customers and colleagues to ensure safety and protection.
• Develop and maintain strong professional relationships with key partner agencies, including Local Authorities, MARAC, MAPPA, Fire Service and Police, ensuring Orbit fulfils its role and responsibilities as a landlord.
• Support organisational learning by contributing to safeguarding data, trends and outcomes, including participation in relevant forums and reviews where required.
• Represent Orbit professionally in multi-agency settings, serious case reviews and other safeguarding processes as appropriate

Essential Skills

• At least 3 years' experience of successfully managing safeguarding cases within a housing or local authority environment.
• A high level of knowledge of relevant legislation and best practice relating to safeguarding adults and children.
• Proven experience of achieving positive outcomes through effective partnership working.
• Experience in managing complex caseloads, with proven resilience in maintaining personal wellbeing while supporting others.
• Ability to deliver a subject-centred, customer-first approach, supporting and protecting customers while enabling sustainable solutions.
• An innovative and flexible approach, with the ability to manage competing priorities in a fast-paced environment.
• Excellent communication skills, including the ability to prepare clear and complex written reports.
• Strong IT literacy and analytical skills, with the ability to understand trends and outcomes.
• Car owner, with the flexibility to travel to meet the requirements of the role and to support service coverage Monday-Friday 8am-8pm and Saturday 8am-1pm.

Why Orbit?

Choosing us means being rewarded in every sense.

Here's what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.