2x Awaabs Law Administrator

Orbit Group; Coventry; On-site; GBP 21,000 - 27,000; Full time

Job summary

Orbit Group is seeking an Administrative Support role within the Home Repairs Regulation Team to aid with Awaab's Law, HHSRS and Disrepair processes. You will record, process and coordinate admin tasks under supervision, ensuring accuracy and timely communications.

Responsibilities include updating work orders, QA of letters, and maintaining audit-ready records, while supporting contractor administration and deadlines. DBS checks may apply.

Qualifications

• Experience in administrative or customer service roles, ideally within housing, property services, maintenance, compliance or a regulated environment.
• Strong attention to detail to quality assure letters, emails, records and work orders.
• Ability to raise, update and monitor work orders using relevant systems with accurate data.
• Clear, customer-focused written communication in line with templates and standards.
• Proficiency with Microsoft Office, shared mailboxes and repairs or administrative systems.

Responsibilities

• Provide administrative support for Awaab's Law, HHSRS and Disrepair activities with accurate record-keeping.
• Raise and update work orders with correct property, customer, priority and descriptions.
• Perform QA checks on letters and customer correspondence before issue.
• Prepare, send and record letters and emails within agreed timescales.
• Maintain accurate records of actions, documents, appointments and evidence for audit.
• Support appointment and contractor administration with access info and schedules.
• Monitor shared mailboxes and trackers; flag urgent items without owning case outcomes.
• Assist with Disrepair claim activity and escalate missing information as needed.

Skills

Administrative experience

Customer service

Repairs coordination

Business support

Housing sector experience

Job description

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The purpose of these roles are to provide administrative support to the Home Repairs Regulatory Team, supporting the accurate recording, processing and coordination of administrative activity linked to Awaab's Law, HHSRS and Disrepair related work. The post holder will not hold case management responsibility and will work under the direction of the Home Repairs Regulation Team Leader and relevant officers

This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.

What you'll achieve

• Provide administrative support for Awaab's Law, HHSRS and Disrepair related activity, ensuring documents, correspondence, updates and supporting information are recorded accurately in line with agreed processes
• Raise, amend and update work orders accurately using relevant systems, ensuring repair instructions include the correct property details, customer information, priority, access notes and work descriptions provided by the Home Repairs Regulation Team Leader or responsible officer
• Undertake quality assurance checks on letters and customer correspondence before issue, ensuring information is accurate, clear, consistent, professionally presented and aligned to approved templates and available records
• Prepare, send and record customer letters, emails and other correspondence within agreed timescales, ensuring communications are saved to the appropriate system location and shared with the Home Repairs Regulation Team Leader or responsible officer where required
• Maintain accurate administrative records, ensuring actions completed, documents issued, appointments arranged, work order updates and supporting evidence are recorded clearly for audit and reference purposes
• Support appointment and contractor administration by confirming access information, updating schedules, recording updates and sharing relevant information provided by colleagues or contractors
• Monitor shared mailboxes, trackers and task lists, flagging new, urgent or overdue items to the appropriate colleague without making technical decisions or taking ownership of case outcomes
• Assist with administrative activity linked to Disrepair claims by recording updates provided by colleagues, tracking agreed follow-up actions, preparing information packs where instructed and escalating missing or overdue information to the Home Repairs Regulation Team Leader or responsible officer

What you'll bring

Essential skills

• Experience of working in an administrative, customer service, repairs coordination or business support role, ideally within housing, property services, maintenance, compliance or a regulated service environment
• Strong attention to detail, with the ability to quality assure letters, emails, records and work order information to ensure accuracy, consistency and professional presentation before issue
• Ability to raise, update and monitor work orders using relevant systems, ensuring instructions, priorities, appointments, access details and completion information are recorded accurately from information provided
• Good written communication skills, with the ability to prepare and issue clear, accurate and customer-focused correspondence in line with templates, agreed wording and required standards
• Able to use Microsoft Office applications, shared mailboxes, spreadsheets, trackers and repairs or administrative systems to update information, track actions and support reporting activity

Desirable skills

• Experience of working within social housing repairs, planned maintenance, compliance administration or a similar regulated operational environment.
• Awareness of Awaab's Law, HHSRS, Disrepair, landlord repair obligations or the importance of timely communication and accurate administrative records within housing services.
• Experience of supporting performance trackers, administrative reports, meeting actions or service improvement activity

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.