Safe Neighbourhood Officer

The Guinness Partnership; London Borough of Hackney; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Guinness Partnership is seeking a Safe Neighbourhood Officer to support its Safe Neighbourhoods and Support Service in East London. The role is full-time and field-based, with occasional travel across surrounding areas.

You will investigate ASB cases, run prevention projects, and coordinate with authorities and partner agencies. A DBS check is required; a full UK driving licence and access to a vehicle are essential.

Qualifications

• Experience managing anti-social behaviour cases.
• Experience in housing or property management.
• Knowledge of social housing legislation.
• Strong investigation and case management skills.
• Ability to build relationships with customers, colleagues and external agencies.
• Experience with vulnerable customers and safeguarding.
• Excellent written and verbal communication.
• Strong organisational skills and attention to detail.
• Proficient with Microsoft Office applications.

Responsibilities

• Investigate and manage ASB cases with a victim-centred approach.
• Deliver prevention projects with partners.
• Identify safeguarding concerns and practical solutions.
• Support legal action, attend court hearings, and present cases.
• Occasional evenings or weekends to support investigations or meetings.
• Drive to locations; full UK driving licence required.

Skills

ASB case management

Partnership working

Housing knowledge

Investigation skills

Communication skills

Safeguarding awareness

Microsoft Office

Education

GCSE Grade C/4 or above

Tools

Microsoft Office

Job description

Job Description

Our Safe Neighbourhood Team plays a vital role in helping to keep our homes and communities safe. Through early intervention, prevention initiatives and partnership working, the team is committed to tackling anti-social behaviour (ASB) and supporting customers to feel safe where they live.

We have an opportunity for a Safe Neighbourhood Officer to join our Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is a field-based role covering the East London and the surrounding areas, with occasional travel to other locations when required.

Reporting to the Safe Neighbourhood Manager, you will investigate and manage ASB cases, taking a victim-centred approach to achieve positive outcomes for customers and communities. Working closely with local authorities, police and partner agencies, you will deliver prevention projects, identify safeguarding concerns and explore practical solutions to reduce ASB and neighbourhood issues.

You will also work alongside our ASB and Legal teams to support legal action where required, including attending court hearings and presenting straightforward cases such as injunctions and possession proceedings.

While the role is primarily worked during normal business hours, there may be occasional requirements to work evenings or weekends to support investigations, attend meetings, court hearings or respond to operational needs.

As this is a mobile role, you will need a full UK driving licence and access to your own vehicle.

What We Are Looking For

We are looking for an experienced housing professional with a passion for community safety and delivering excellent customer service. You will be confident managing complex and sensitive cases, building effective partnerships and making informed decisions to achieve positive outcomes.

You Will Bring

• Experience of managing anti-social behaviour cases and delivering targeted prevention initiatives.
• Experience within housing, property management or a related environment.
• Knowledge of social housing legislation and current best practice.
• Strong investigation, problem-solving and case management skills.
• The ability to build effective relationships with customers, colleagues and external agencies.
• Experience of working with vulnerable customers and identifying safeguarding concerns.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage competing priorities.
• Good attention to detail and the ability to maintain accurate records.
• Good working knowledge of Microsoft Office applications.

Essential Qualification

• Educated to Level 2 (GCSE Grade C/4 or above, or equivalent).

Please note this role will require a DBS check, which Guinness will arrange as part of the onboarding process.

The salary advertised for this position includes an additional £4,000 London Local Job Supplement.

Interviews will be conducted at our office on Euston Road during the week commencing 9th November.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.