ASB & Tenancy Officer

The Guinness Partnership; Oldham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

The Guinness Partnership in Oldham is seeking an Anti-Social Behaviour & Legal Officer (Tenancy Enforcement Officer) to join our ASB & Legal team. This full-time, permanent role offers hybrid working with three office-based days per week.

You will manage a varied caseload involving anti-social behaviour, tenancy breaches, fraud investigations and legal action, working with residents and partner agencies to achieve positive outcomes.

Qualifications

• Educated to Level 2 GCSE or higher or equivalent.
• Experience in environments subject to regulatory change is desirable.

Responsibilities

• Manage a varied caseload involving anti-social behaviour, tenancy breaches, fraud investigations and legal action.
• Work with residents, colleagues and partner agencies to achieve positive outcomes.
• Ensure investigations are professional, proportionate and compliant with legislation and policies.
• Assess evidence, make balanced decisions and progress legal remedies, including preparing cases and supporting court action.
• Maintain accurate case records and provide clear reports and witness statements.
• Contribute to service improvements and share best practice across the team.

Skills

Customer service

Communication

Investigative skills

Planning & organizing

Regulatory knowledge

Problem solving

Decision making

Resilience

Attention to detail

Verbal & written communication

Education

GCSE Level 2 or higher

Tools

Microsoft Office

Job description

Job Description

The ASB & Legal team is at the forefront of creating safer neighbourhoods. From investigating complex anti-social behaviour cases to progressing legal action and tackling tenancy fraud. This is a role where your expertise, judgement and determination can make a genuine difference to people's lives.

Job Description

The ASB & Legal team is at the forefront of creating safer neighbourhoods. From investigating complex anti-social behaviour cases to progressing legal action and tackling tenancy fraud. This is a role where your expertise, judgement and determination can make a genuine difference to people's lives.

We are looking for a resilient Anti-Social Behaviour & Legal Officer (Tenancy Enforcement Officer) to join our team in Oldham. This is a full time, permanent role, offering hybrid working with three office based days per week.

About The Role

As an ASB & Tenancy Officer no two days are the same. You will manage a varied caseload involving anti-social behaviour, tenancy breaches, fraud investigations and legal action. You will be working directly with residents, colleagues and partner agencies to achieve positive outcomes.

You will ensure that investigations are managed professionally, proportionately and in line with legislation and organisational policies. You will assess evidence and make balanced, defensible decisions and progress legal remedies where appropriate, including preparing cases and supporting court action.You will need to maintain accurate case records and provide clear written reports and witness statements. You will contribute to service improvements and share best practice across the team.

This role offers an excellent opportunity for someone looking to develop their expertise in ASB investigation, tenancy enforcement and legal casework within a supportive and experienced team.

What We Are Looking For

• Excellent customer service, supported by strong communication and interpersonal skills.
• Strong investigative skills, with a sound understanding of case management principles and practices.
• Highly self-motivated, with the ability to plan, organise and manage workloads effectively with minimal supervision.
• Experience of working within environments subject to legislative, regulatory and organisational change.
• Demonstrates effective problem-solving abilities and sound decision-making skills.
• Resilient and able to manage challenging situations professionally, delivering sustainable and proportionate outcomes.
• A high level of accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to adapt style to different audiences.
• Competent in the use of Microsoft Office applications.

Essential Qualifications

• Educated to Level 2 (GCSE Grade C/4 or above, or equivalent) or higher.

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.