Service Manager

The Guinness Partnership; Havant; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

The Guinness Partnership in Havant is seeking an experienced Service Manager to lead the Repairs and Maintenance team and deliver a high-quality responsive repairs service. This permanent role offers 40 hours per week, 8am-5pm or 11am-7pm on a shared rota with Saturday mornings, and includes a works van for business use.

You'll manage an area-based team across Portsmouth, Waterlooville and surrounding areas, ensuring excellent customer outcomes while maintaining safety and housing standards,

Qualifications

• Experience leading and developing operational teams in housing/repairs.
• Strong knowledge of building construction, repairs and safety regulations.
• Proven ability to deliver a customer-focused repairs service.
• Experience managing subcontractors and repairs management systems.
• NVQ/C&G qualifications as stated in essential/desirable criteria.

Responsibilities

• Lead and support an area-based operational team delivering responsive repairs.
• Drive performance, uphold high service standards and customer outcomes.
• Ensure compliance with health and safety and housing regulations.
• Coordinate with subcontractors and internal teams to optimise workflows.

Skills

Team leadership

Repairs management

Health & safety knowledge

Customer-focused service

Building construction knowledge

Subcontractor management

Education

Trade NVQ Level 3

NVQ Level 3 in First Line Management

Job description

About the Role

Our Repairs and Maintenance team is seeking an experienced

Job Description

About the Role

Our Repairs and Maintenance team is seeking an experienced Service Manager to join the Guinness Property team in Havant. Our Repairs and Maintenance team is seeking an experienced Service Manager to join the Guinness Property team in Havant. This is permanent position working 40 hours a week, 8am to 5pm, Monday to Friday and 11am to 7pm on a shared rota basis along with Saturday mornings .

This role leads and supports an area-based operational team in delivering a high-quality Responsive Repairs service. You will drive performance, ensure excellent customer outcomes, and maintain high standards of service delivery across the team.

We currently operate a hybrid working model, combining office, site-based and home working. A works van will be provided for business use. As this role covers Portsmouth, Waterlooville and the surrounding areas, the successful candidate should be based within these locations or within a reasonable commuting distance to support operational requirements effectively.

What We Are Looking For

You will have experience leading, managing and developing operational teams, together with a strong understanding of building construction, social housing repairs, and relevant health and safety legislation. You will also have practical trade experience, supported by a relevant NVQ or City & Guilds qualification.

In addition, you will be able to demonstrate the following:

Essential Skills And Experience

• Up-to-date knowledge of building construction, maintenance, repairs, and safety legislation.
• Experience leading, managing, developing and motivating teams.
• Strong knowledge of housing sector best practice and relevant legislation.
• Experience of subcontractor management.
• Proven ability to deliver a high-quality, customer-focused repairs service.
• Experience using repairs management information systems.
• Excellent written and verbal communication skills.
• Ability to effectively manage and improve operational team performance.
• A commitment to demonstrating the Guinness Behaviours.

Desirable Skills And Experience

• Experience working as part of a management team delivering frontline services.
• Excellent organisational and time management skills.

Qualifications

Essential

• Relevant technical qualification, such as a Trade NVQ Level 3 or equivalent.
• NVQ Level 3 in First Line Management.

Desirable

• Site Management Safety Training Scheme (SMSTS) qualification.

Additional Information

This position is subject to a Basic DBS check, which will be funded by The Guinness Partnership.

If you would like to learn more about the responsibilities of the role and ensure that you meet the essential criteria, please refer to the role profile.

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About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.