SACM Analyst: CMDB & SIAM Governance

Capgemini; Inverness; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Capgemini is seeking a SACM Analyst to govern end-to-end Service Asset and Configuration Management across a complex multi-supplier environment. You will ensure configuration data accuracy, support CMDB governance, and collaborate with suppliers and internal teams to maintain lifecycle integrity and service visibility.

The role requires strong SACM/ITSM knowledge, data-quality focus, and stakeholder management to drive improvements and report on metrics that enhance operational resilience and

Qualifications

• Experience in SACM, Configuration Management, Service Management, or Service Integration within complex multi-supplier IT environments.
• Strong understanding of SIAM principles, supplier governance, and management of asset and configuration data across multiple suppliers.

Responsibilities

• Support and coordinate the end-to-end SACM process across a multi-supplier service environment, ensuring asset and configuration data is maintained accurately and in accordance with agreed standards.
• Manage and maintain the CMDB, ensuring configuration items, relationships, and dependencies are correctly recorded, validated, and controlled throughout their lifecycle.
• Work collaboratively with suppliers, technical teams, and service management functions to ensure SACM processes are followed and configuration data remains accurate, complete, and fit for purpose.
• Monitor and report on CMDB data quality, compliance, and asset management performance, identifying risks, discrepancies, and opportunities for improvement.
• Support configuration audits, verification activities, and governance forums, driving accountability for the resolution of data quality issues and non-compliance.
• Provide asset and configuration information to support Incident, Problem, Change, Release, and Service Continuity processes, enabling informed decision-making and effective service management.
• Produce SACM reporting, metrics, and management information, while contributing to continual improvement initiatives that enhance data integrity, operational resilience, and service outcomes across the SIAM ecosystem.

Skills

SACM

CMDB management

ITIL/ITSM

Supplier governance

Data quality

Stakeholder mgmt

Analytics

Job description

Capgemini is seeking a SACM Analyst to govern end-to-end Service Asset and Configuration Management across a complex multi-supplier environment. You will ensure configuration data accuracy, support CMDB governance, and collaborate with suppliers and internal teams to maintain lifecycle integrity and service visibility.

The role requires strong SACM/ITSM knowledge, data-quality focus, and stakeholder management to drive improvements and report on metrics that enhance operational resilience and