Growth-Focused B2B Account Manager - Client Success

Tower Supplies; Poole; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Modern open plan office

Monthly profit share bonus scheme

Company sick pay

Free onsite parking

Perks at Work scheme

Tuck shop snacks

Free lunch every Friday

Charity dress down day every Friday

Cycle to Work scheme

Complementary Birthday vouchers

Subsidised workplace massage

Eye care reimbursement

Employee assistance programme (EAP)

Company social and corporate events

Job summary

Tower Supplies is seeking an experienced Account Manager to join our office-based Sales team in Poole. The role focuses on managing customer relationships, responding to enquiries, and driving growth through data-driven opportunities.

You will handle quotes, coordinate with internal teams, and maintain accurate CRM records while developing product and industry knowledge. A proactive, collaborative approach is essential for success in this fast-paced environment.

Qualifications

• B2B or B2C experience required.
• Comfortable interacting by phone and in virtual meetings with customers.
• Ability to analyse data to identify opportunities and grow business.
• Develop knowledge of products and the industry.
• Ability to build strong relationships with customers and colleagues.
• Capable of multitasking under pressure with a positive, proactive attitude.

Responsibilities

• Respond to customer email enquiries within agreed timeframe.
• Manage requests for quotes and coordinate with other departments for accuracy.
• Document all customer interactions on CRM and keep information up to date.
• Analyse customer accounts to identify growth and profitability opportunities.
• Identify and sell whitespace products.
• Maintain positive client relationships through service delivery.
• Research product availability and engage with category management, fulfilment and operations.
• Track NPS scores and gather customer feedback for improvements.
• Schedule customer account reviews with BDM and Sales Support.
• Follow processes and highlight any special procedures for customer accounts.
• Use company systems to provide meaningful commentary from data.
• Collaborate with the broader sales and shared services teams to develop opportunities.
• Adhere to Tower processes with Finance, Marketing and Procurement.
• Adopt a right-first-time approach to all actions.

Skills

B2B/B2C experience

Phone/video meetings

Commercial acumen

Product/industry knowledge

Relationship building

Multitasking under pressure

Job description

Tower Supplies is seeking an experienced Account Manager to join our office-based Sales team in Poole. The role focuses on managing customer relationships, responding to enquiries, and driving growth through data-driven opportunities.

You will handle quotes, coordinate with internal teams, and maintain accurate CRM records while developing product and industry knowledge. A proactive, collaborative approach is essential for success in this fast-paced environment.