Part-Time Customer Relations Executive | Hybrid

IRIS Software Group; Manchester; Hybrid; GBP 17,000 - 22,000; Part time

Job summary

IRIS Software Group in the UK is seeking a part‑time Customer Relations Executive. You will own customer queries, handle complaints and escalations, and work with multiple teams to drive cases through to resolution.

You'll lead customer calls, provide updates, and build strong relationships while managing several priorities and maintaining high service levels. Hybrid working options in Manchester, with some in-office presence.

Qualifications

• Previous experience in customer service or customer relations.
• Confident speaking with customers over the phone.
• Strong communication and relationship-building skills.
• Good organisation and ability to manage multiple priorities.
• Proactive, solutions-focused with ownership.
• Collaborative approach across teams to achieve best outcomes.

Responsibilities

• Own customer queries, complaints and escalations through to resolution.
• Manage complex cases and ensure actions are delivered.
• Lead customer calls and provide clear, professional updates.
• Work with internal teams to resolve issues within agreed service levels.
• Build positive customer relationships and confidently manage challenging conversations.
• Identify recurring issues and contribute to service improvements.
• Manage multiple cases and priorities effectively.

Skills

Customer service

Phone conversations

Communication

Organisational skills

Proactive problem solving

Cross-team collaboration

Job description

IRIS Software Group in the UK is seeking a part‑time Customer Relations Executive. You will own customer queries, handle complaints and escalations, and work with multiple teams to drive cases through to resolution.

You'll lead customer calls, provide updates, and build strong relationships while managing several priorities and maintaining high service levels. Hybrid working options in Manchester, with some in-office presence.