SaaS Renewal Specialist & Client Success Advocate

Aptean

Sheffield

On-site

GBP 35,000 - 55,000

Full time

45 hours ago

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Benefits offered by this job

Competitive pay

Robust benefits

Career growth

Job summary

Aptean is seeking a Client Advocate in Sheffield to own the renewal lifecycle for a portfolio of customers. You will manage quotes, invoices, and payment follow-ups, ensuring accurate pricing and successful renewals.

Work with Finance, Legal, and Operations to resolve issues and maximize customer value. Applicants should have 2+ years in customer success or similar roles and be comfortable with AI-enabled processes.

Qualifications

2+ years of experience in customer success, renewals, or finance operations, preferably in SaaS or software.
Strong communication and negotiation skills; able to handle business and finance-level conversations.
Interest in AI and automation to drive efficiency and scalability.

Responsibilities

Serve as the primary relationship owner for an assigned portfolio of customers and manage renewals.
Conduct renewal conversations with business and financial contacts, aligning on value and outcomes.
Prepare renewal contracts and order forms with accurate pricing, uplift, and co-terminations.
Frame the customer’s value story and address barriers to renewal with data-informed communication.
Coordinate with Finance, Legal, and Operations to resolve system or billing issues.
Oversee invoicing, payment follow-up, and ROI of renewals.
Identify on-premises customers for SaaS migration in collaboration with Account Managers.