SaaS Renewal & Growth Account Manager

SAGE GROUP PLC; West of England; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Generous pension scheme

25 days annual leave

8 bank holidays

Volunteer days through Sage Foundation

Hybrid working

Health, dental, and vision coverage

Training and professional development

Job summary

Sage Group plc is seeking a Customer Success professional to manage renewals, upsell opportunities, and retention strategies for a diverse client base. You will coordinate with Account Managers and Technical Account Managers to conduct account reviews and drive revenue growth within a hybrid Bristol-based setup.

Ideal candidates will have SaaS account management experience, excellent communication, and a proven ability to negotiate software contracts while maintaining strong client relationships

Qualifications

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Excellent communication skills, both verbal and written and highly organized.
• Experience negotiating software contracts in SaaS environments.
• Experience managing customer accounts in SaaS and familiarity with multi-channel retail tech challenges.

Responsibilities

• Processing customer renewals in CRM and billing systems from quote to invoice and payment collection.
• Processing customer upgrades and upsell sales from quote to invoice.
• Identify high risk customers and plan retention strategies.
• Achieve and exceed monthly and quarterly team targets.
• Maintain customer CRM records and respond to emails timely.
• Call on assigned client accounts for renewals and pricing negotiations.
• Interact and build relationships with clients; qualify accounts to maximize uplift.
• Work with Technical Account Managers for account reviews.

Skills

Customer Success

Communication

Negotiation

Account Management

Relationship Building

Tools

Salesforce

Job description

Sage Group plc is seeking a Customer Success professional to manage renewals, upsell opportunities, and retention strategies for a diverse client base. You will coordinate with Account Managers and Technical Account Managers to conduct account reviews and drive revenue growth within a hybrid Bristol-based setup.

Ideal candidates will have SaaS account management experience, excellent communication, and a proven ability to negotiate software contracts while maintaining strong client relationships