SaaS Product Support Specialist - AI-Driven

PowerToFly

United Kingdom

On-site

GBP 35,000 - 60,000

Full time

14 days+

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Job summary

Moody's Analytics is seeking a seasoned technical support professional to deliver high-quality service for our analytics solutions. You will troubleshoot APIs, data integrations, and Python-based workflows while engaging with Product, Engineering, Sales, and Client Success teams to ensure client success.

You will communicate clearly with clients across channels and help drive continuous improvement through feedback and knowledge base content.

Qualifications

5+ years in technical customer support, preferably SaaS.
Strong troubleshooting with Python, SQL, APIs.
Experience diagnosing issues and coordinating with cross-functional teams.
Excellent customer service and stakeholder communication.

Responsibilities

Provide technical support and customer service for Moody's Analytics solutions.
Communicate with clients professionally across multiple channels.
Manage support requests from inquiry to resolution with escalation as needed.
Troubleshoot APIs, data integrations, SQL queries, and Python-based solutions.
Collaborate with Product, Engineering, Sales, and Client Success teams to resolve complex issues.
Capture client feedback and contribute to knowledge base and best practices.