Client Experience Specialist — AI-Powered Risk Solutions

PassFort; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Moody's is seeking a Client Service Specialist to deliver exceptional client support across credit risk solutions. You will engage with clients professionally, resolve queries, and collaborate with Sales, Product Management, and Ratings teams to improve the client experience.

The role requires a bachelor’s degree and values prior customer service exposure, with an openness to AI concepts and responsible AI practices as Moody's advances its AI initiatives.

Qualifications

• Bachelor’s degree in Marketing, Finance, Business, Economics or Management.
• Experience in a customer service role is beneficial but not essential.
• Interest in AI systems and responsible AI practices.

Responsibilities

• Provide superior customer service at all times supporting Moody's credit risk solutions.
• Communicate with clients courteously, professionally, accurate and timely.
• Identify sales and up-sell opportunities for the business.
• Understand and provide constructive feedback on the client experience to the business.
• Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.
• Answer client questions, resolve issues and complete specific client requests.
• Identify product issues; triage, resolve and/or escalation for resolution.
• Support new product launches and new business initiatives including training, marketing activities, feedback to the business.

Skills

Customer orientation

Communication skills

Critical thinking

Financial industry exposure

AI awareness

Education

Bachelor’s degree in Marketing, Finance, Business, Economics or Management

Job description

Moody's is seeking a Client Service Specialist to deliver exceptional client support across credit risk solutions. You will engage with clients professionally, resolve queries, and collaborate with Sales, Product Management, and Ratings teams to improve the client experience.

The role requires a bachelor’s degree and values prior customer service exposure, with an openness to AI concepts and responsible AI practices as Moody's advances its AI initiatives.