SaaS Technical Support Specialist | AI & API Expert

Moody; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Moody's Analytics is hiring a Product Support Specialist - Tech to deliver expert technical support for our analytics products. You will work with cross-functional teams to resolve complex client issues, improve product adoption, and guide customers through data integrations and API-driven workflows.

The role emphasizes strong troubleshooting, client communication, and responsible AI practices, with opportunities to influence product improvements and support efficiency in a fast-paced

Qualifications

• 5+ years of experience in technical customer support, preferably SaaS.
• Strong troubleshooting with Python, SQL, APIs, and enterprise software.
• Ability to diagnose root causes and partner with cross-functional teams.
• Excellent customer service and stakeholder communication.
• Experience using AI-enabled tools to improve workflows.
• Understanding of responsible and ethical AI practices preferred.

Responsibilities

• Provide technical support and customer service for Moody's Analytics products.
• Communicate with clients professionally across channels.
• Manage support requests from inquiry to resolution.
• Troubleshoot APIs, data integrations, SQL queries, and Python solutions.
• Collaborate with Product, Engineering, Sales, and others to resolve issues.
• Document feedback and create knowledge base content.
• Support product launches and enablement activities.
• Identify opportunities to expand client adoption.
• Leverage AI-enabled tools to improve support processes.

Skills

Python

SQL

APIs

SaaS support

Customer service

Cross-functional

AI concepts

Communication

Problem solving

Time management

Education

Bachelor's degree in IT/CS/Finance

Tools

Zendesk

ServiceNow

Postman

SQL clients

Job description

Moody's Analytics is hiring a Product Support Specialist - Tech to deliver expert technical support for our analytics products. You will work with cross-functional teams to resolve complex client issues, improve product adoption, and guide customers through data integrations and API-driven workflows.

The role emphasizes strong troubleshooting, client communication, and responsible AI practices, with opportunities to influence product improvements and support efficiency in a fast-paced