Client Service Specialist

Moody's Investors Service; Manchester; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Moody’s Analytics is seeking a Client Service Specialist to deliver high-quality client support and build strong client relationships. You will handle inquiries with professionalism, resolve issues, and collaborate with Product, Sales, Engineering, and Research teams to drive outcomes.

The role emphasizes customer care, clear communication, and contributing to knowledge base content, while supporting new product launches and potential upsell opportunities.

Qualifications

• Strong customer service and professional client communication.
• Analytical and problem-solving skills with persistence in issue resolution.
• Clear verbal and written communication; organized.
• Ability to collaborate with Product, Sales, Engineering, Research teams.

Responsibilities

• Provide superior customer service for Moody’s Analytics’ products.
• Communicate with clients courteously, accurately, and timely.
• Escalate client requests while owning resolution.
• Build relationships with Client Service, Product, Sales, and Engineering teams.
• Capture and share client feedback on product features.
• Create and maintain content for Moody’s Analytics Knowledge Base.
• Support new product launches and business initiatives.
• Identify sales opportunities and route to appropriate teams.

Skills

Customer service

Analytical skills

Communication

Cross-functional collaboration

Creativity & learning

AI concepts basics

Responsible AI awareness

Education

Bachelor’s degree

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills and Competencies

• Strong customer service skills with the ability to communicate clearly, professionally, and effectively with clients
• Excellent analytical and problem-solving skills with persistence in driving issues to resolution
• Strong verbal, written, and organisational skills
• Ability to collaborate effectively with cross-functional teams such as Product, Sales, Engineering, and Research
• Demonstrated creativity, flexibility, enthusiasm, and willingness to learn in a fast-paced environment
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency
• Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Bachelor’s degree preferred

Responsibilities

The Client Service Specialist delivers high-quality client support while building strong client relationships and ensuring timely issue resolution.

• Provide superior customer service for Moody’s Analytics’ industry-leading products
• Communicate with clients in a courteous, professional, accurate, and timely manner
• Manage and appropriately escalat*e* client requests while maintaining ownership through resolution
• Build strong working relationships with Client Service colleagues and partner teams including Product, Sales, Customer Success, Engineering, Research, Data, and Analysts
• Identify, capture, and share client feedback related to product features and functionality
• Create and maintain content for the Moody’s Analytics Knowledge Base
• Support new product launches and business initiatives
• Identify potential sales and up-sell opportunities and route them to the appropriate teams

About the Team

The Client Service team partners closely with clients and internal stakeholders to ensure a seamless experience with Moody’s Analytics solutions. The team is collaborative, client-focused, and committed to continuous learning, playing a critical role in supporting product adoption, client satisfaction, and long-term business growth. By joining the team, you will work across functions to help deliver exceptional client outcomes while supporting innovation and continuous improvement across the business.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.