Client Service & Solutions Specialist

PowerToFly; England; On-site; GBP 28,000 - 36,000; Full time

Job summary

Moody’s is seeking a Client Service specialist to be the first point of contact for clients across a wide range of credit risk products. You will deliver superior service, respond to inquiries, support new product launches, and collaborate with Sales, Product Management and the broader organization.

The role emphasizes strong communication, customer orientation, and an interest in AI-driven improvements. A Bachelor’s degree is preferred, with beneficial but not essential client service

Qualifications

• Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
• Exceptional communication and critical thinking skills.
• Proven experience in a customer service role or contact centre would be beneficial but not essential.
• Exposure to financial industry, banking and/or financial markets would be beneficial but not essential.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Responsibilities

• Provide superior customer service at all times supporting the value proposition as the provider of choice for credit risk solutions.
• Communicate with clients contacting Moody's in a courteous, professional, accurate and timely manner.
• Identify sales and up-sell opportunities for the business.
• Understand and provide constructive feedback on the client experience to the business.
• Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.
• Answer client questions, resolve issues and complete specific client requests.
• Identify product issues; triage, resolve and/or escalate for resolution.
• Facilitate interaction between Moody's clients and Moody's Ratings analysts or economists.
• Support new product launches and new business initiatives including training, marketing activities, feedback to the business etc.

Skills

Strong customer orientation

Exceptional communication

Customer service experience

Financial industry exposure

AI concepts curiosity

Education

Bachelor’s degree in Marketing/Finance/Business/Economics/Management

Job description

Moody’s is seeking a Client Service specialist to be the first point of contact for clients across a wide range of credit risk products. You will deliver superior service, respond to inquiries, support new product launches, and collaborate with Sales, Product Management and the broader organization.

The role emphasizes strong communication, customer orientation, and an interest in AI-driven improvements. A Bachelor’s degree is preferred, with beneficial but not essential client service