Client Success & Solutions Specialist

Moody's Investors Service; Manchester; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Moody’s Analytics is seeking a Client Service Specialist to deliver high-quality client support and build strong client relationships. You will handle inquiries with professionalism, resolve issues, and collaborate with Product, Sales, Engineering, and Research teams to drive outcomes.

The role emphasizes customer care, clear communication, and contributing to knowledge base content, while supporting new product launches and potential upsell opportunities.

Qualifications

• Strong customer service and professional client communication.
• Analytical and problem-solving skills with persistence in issue resolution.
• Clear verbal and written communication; organized.
• Ability to collaborate with Product, Sales, Engineering, Research teams.

Responsibilities

• Provide superior customer service for Moody’s Analytics’ products.
• Communicate with clients courteously, accurately, and timely.
• Escalate client requests while owning resolution.
• Build relationships with Client Service, Product, Sales, and Engineering teams.
• Capture and share client feedback on product features.
• Create and maintain content for Moody’s Analytics Knowledge Base.
• Support new product launches and business initiatives.
• Identify sales opportunities and route to appropriate teams.

Skills

Customer service

Analytical skills

Communication

Cross-functional collaboration

Creativity & learning

AI concepts basics

Responsible AI awareness

Education

Bachelor’s degree

Job description

Moody’s Analytics is seeking a Client Service Specialist to deliver high-quality client support and build strong client relationships. You will handle inquiries with professionalism, resolve issues, and collaborate with Product, Sales, Engineering, and Research teams to drive outcomes.

The role emphasizes customer care, clear communication, and contributing to knowledge base content, while supporting new product launches and potential upsell opportunities.