AI-Driven SaaS Product Support Specialist

Moody's Corporation; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Moody's Corporation is seeking a technically proficient Customer Support professional to deliver high-quality support for Moody's Analytics SaaS solutions. You will diagnose issues, communicate with clients, and collaborate across teams to ensure a seamless client experience.

The role emphasizes troubleshooting APIs and data integrations, plus applying AI-enabled tools to improve workflows while upholding responsible AI practices. A strong customer focus and analytical mindset are essential.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Finance, or related field.
• 5+ years of experience in technical customer support or SaaS.
• Strong troubleshooting with Python, SQL, APIs, and enterprise software.
• Excellent customer service, communication, and stakeholder management.

Responsibilities

• Provide technical support and customer service for Moody's Analytics solutions with timely issue resolution.
• Communicate with clients professionally across multiple support channels.
• Manage support requests from inquiry to resolution with escalation when needed.
• Troubleshoot APIs, data integrations, SQL queries, and Python-based solutions.
• Collaborate with Product, Engineering, Sales, Customer Success, and other teams to resolve complex issues.
• Capture and relay client feedback to support product improvements.

Skills

5+ yrs exp

SaaS support

Python

SQL

APIs

Troubleshooting

Customer comms

AI in support

Education

Bachelor's degree

Job description

Moody's Corporation is seeking a technically proficient Customer Support professional to deliver high-quality support for Moody's Analytics SaaS solutions. You will diagnose issues, communicate with clients, and collaborate across teams to ensure a seamless client experience.

The role emphasizes troubleshooting APIs and data integrations, plus applying AI-enabled tools to improve workflows while upholding responsible AI practices. A strong customer focus and analytical mindset are essential.