SaaS Platform Success Manager

Tecsa Group; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Company contributory pension scheme

Job summary

Tecsa Group is seeking a Technical Account Manager to lead post-sales activities for our flagship platform within the Supplier & Retail collaboration team in Greater London. You will act as the first line of technical support for clients, help drive product adoption, and feed into product development and testing.

You will educate clients on new features, monitor usage, coordinate reviews with client teams, and document defects while coordinating with internal stakeholders to ensure high-quality

Qualifications

• 2+ years’ experience managing SaaS platforms and update rollout
• Solid technical understanding of tech/SaaS platforms and data delivery
• Significant evidence of product and bug testing

Responsibilities

• Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction
• Address product related questions and technical challenges
• Educate clients on how features work and how they contribute to business growth
• Monitor accounts to ensure usage of Turn product stack and optimal performance
• Coordinate tactical operations reviews with client teams
• Serve as conduit to support organization to resolve client escalations
• Document software defects with tracking system
• Lead on platform testing post changes and bug fixes
• Perform quarterly business reviews and assist in product trainings

Skills

SaaS platforms

Product knowledge

Bug testing

Technical support

Tools

API integration

Job description

Tecsa Group is seeking a Technical Account Manager to lead post-sales activities for our flagship platform within the Supplier & Retail collaboration team in Greater London. You will act as the first line of technical support for clients, help drive product adoption, and feed into product development and testing.

You will educate clients on new features, monitor usage, coordinate reviews with client teams, and document defects while coordinating with internal stakeholders to ensure high-quality