SaaS Platform Adoption & Success Lead

The Tecsa Group; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus 8 bank holidays

Company contributory pension scheme

Supportive and empowered culture

Opportunities for personal development

Job summary

The Tecsa Group in Greater London seeks a Technical Account Manager responsible for supporting the Supplier & Retail collaboration team. This role involves managing and advancing their flagship SaaS platform throughout its lifecycle, ensuring customer satisfaction, and providing technical support to clients.

The ideal candidate will have over 2 years of experience in SaaS platform management and a strong technical background to educate clients and address challenges effectively. The position offers a competitive salary and various benefits, including 25 days holiday and a contributory pension scheme.

Qualifications

• 2+ years’ experience managing SaaS platforms, including update rollout, testing, communications, and bug management.
• Strong technical understanding of SaaS platforms.
• Demonstrated experience in product and bug testing.

Responsibilities

• Provide business, technical, and product knowledge to support post-sales activities.
• Address product-related questions and resolve technical challenges.
• Educate clients on product features and their contribution to business growth.
• Monitor accounts to ensure optimal usage of the product stack.
• Produce collateral for user training.

Skills

SaaS platform management

Technical support

Client education

Product testing

Data delivery mechanisms

Job description

The Tecsa Group in Greater London seeks a Technical Account Manager responsible for supporting the Supplier & Retail collaboration team. This role involves managing and advancing their flagship SaaS platform throughout its lifecycle, ensuring customer satisfaction, and providing technical support to clients.

The ideal candidate will have over 2 years of experience in SaaS platform management and a strong technical background to educate clients and address challenges effectively. The position offers a competitive salary and various benefits, including 25 days holiday and a contributory pension scheme.