Customer Success Manager: Technical Partner for UK

Wso2 Llc; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Stock options

Education reimbursement

Generous vacation

Job summary

WSO2 in the UK is seeking a Customer Success Manager to be the trusted technical partner for high-value UK accounts. You will own account health end to end, ensuring deployments run reliably and customers extract lasting value from the WSO2 platform.

This hands-on role blends technical credibility with relationship skills, working daily with customer architects and leadership, and collaborating with Sales, Solution Architecture, and Product teams to drive growth.

Qualifications

• A BSc in Computer Science or Engineering, with 5+ years of industry experience in a technical, customer-facing or engineering role.
• Solid hands-on knowledge of enterprise technologies such as API Management, Identity and Access Management, and Enterprise Integration.
• A working understanding of SRE practices, Kubernetes, and cloud platforms (AWS and Azure).
• Strong analytical and troubleshooting skills, and the composure to lead through high-pressure production incidents.
• Excellent communication skills, with the confidence to engage both engineers and senior executives.
• A genuine passion for building relationships and a proactive, ownership-driven mindset.

Responsibilities

• Own the relationship: Build a close, long-term partnership with the customer's technical and business stakeholders, and act as their primary point of contact within WSO2.
• Be their technical advisor: Proactively review the customer's architecture, deployments and solutions on WSO2 (API Management, Identity and Access Management, Integration), and provide architectural and development guidance in partnership with our Solution Architecture team.
• Drive reliability and delivery: Maintain an accurate, up-to-date picture of the customer's environments and use cases, and coordinate WSO2's support, engineering and product teams so that issues are resolved quickly and new requirements are delivered smoothly.
• Run the account rhythm: Lead regular service reviews, health checks and executive update calls, and make sure the customer has a clear roadmap for getting more out of the platform.
• Protect and grow the account: Spot risks early to prevent churn, and work with the account team to identify and shape expansion opportunities that support the customer's business goals.
• Be the customer's voice inside WSO2: Feed their priorities and feedback into our product and engineering roadmap.

Skills

API Management

Identity & Access Management

Enterprise Integration

Kubernetes

SRE practices

Cloud platforms (AWS/Azure)

Analytical skills

Communication skills

Relationship building

Ownership mindset

Education

BSc in Computer Science or Engineering

Tools

WSO2 API Manager

WSO2 Identity Server

WSO2 Micro Integrator

WSO2 Choreo

Job description

WSO2 in the UK is seeking a Customer Success Manager to be the trusted technical partner for high-value UK accounts. You will own account health end to end, ensuring deployments run reliably and customers extract lasting value from the WSO2 platform.

This hands-on role blends technical credibility with relationship skills, working daily with customer architects and leadership, and collaborating with Sales, Solution Architecture, and Product teams to drive growth.