SaaS Onboarding Lead: Quick Value, Low Churn

Safetyculture 2; Manchester; On-site; GBP 55,000 - 75,000; Full time

Job summary

SafetyCulture in Manchester is looking for a Customer Onboarding Manager to help customers reach value moments quickly. You will coordinate with Sales, Product and Customer Success to start onboarding with a clear plan and success criteria.

You will own end-to-end onboarding plans, run kick-off meetings, manage several implementations at once, and ensure timely go-lives through training and strong handoffs.

Qualifications

• Native or professional level fluency in German.
• Experience delivering SaaS onboarding projects.
• Ability to analyze data across tools to improve product adoption.
• Excellent communication and stakeholder management across Sales, Product and CS.

Responsibilities

• Own end-to-end onboarding plans aligning Sales, Product and CS on goals, timelines and success criteria.
• Lead kick-off meetings and guide stakeholders through onboarding milestones with defined accountability.
• Project manage multiple concurrent customer implementations, surfacing blockers early.
• Serve as the primary contact during onboarding, ensuring timely configuration, training and go-live execution.
• Act as a trusted advisor on product and industry best practices to expand customer value.
• Proactively identify risks and escalate issues before churn signals.
• Coordinate post-onboarding handoffs to CS Managers with full context.
• Build and improve onboarding templates and playbooks to increase efficiency.

Skills

German language

Data-driven

Education

Project management certification desirable

Tools

Jira

Salesforce

Job description

SafetyCulture in Manchester is looking for a Customer Onboarding Manager to help customers reach value moments quickly. You will coordinate with Sales, Product and Customer Success to start onboarding with a clear plan and success criteria.

You will own end-to-end onboarding plans, run kick-off meetings, manage several implementations at once, and ensure timely go-lives through training and strong handoffs.