Onboarding Success Lead

IMP Software

Sexeter

On-site

GBP 32,000 - 35,000

Full time

4 days ago

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Benefits offered by this job

27 days of holiday per year plus bank

AXA Health insurance

Home office stipend

Broadband allowance

Life assurance (4 x basic salary)

CPD funding

Job summary

IMP Software is seeking an Onboarding Success Manager in the United Kingdom to own the customer relationship from contract signature through handover to the delivery team. You will keep customers engaged, monitor health, and drive process improvements that shorten the gap from sale to delivery.

You will work with Sales and Account Management to ensure smooth handovers, align capacity with demand, and report KPIs to leadership.

Qualifications

Commercial, customer-facing mindset.
Ability to manage a portfolio and keep customers engaged.
Solid delivery or project background and capacity planning understanding.
Analytical and process-minded with attention to momentum.
Comfortable with AI and automation tools.
Strong communication across cross-functional teams.

Responsibilities

Own the customer relationship from contract signature through handover to the delivery team, in partnership with Sales and Account Management.
Keep customers engaged and informed throughout the wait, shaping expectations and timelines.
Monitor customer health and flag at-risk situations early to drive resolution.
Own the improvement of the journey from sale to handover to reduce time in gap.
Ensure delivery slots are filled and capacity is aligned, with early warnings for misalignment.
Lead forward demand planning with Sales and delivery to forecast upcoming work and capacity.