SaaS Customer Success Manager — Onboarding & Growth

Vish

Newbury

On-site

GBP 36,000 - 54,000

Full time

14 days+

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Job summary

Vish is seeking a Customer Success Manager for an onsite role based out of the Newbury Office, United Kingdom. You will onboard new customers, configure systems, and train users while providing ongoing support to salon owners and staff.

You will build strong relationships with owners, managers, and senior stylists, drive retention, and partner with Sales to identify upsell opportunities. Experience in B2B SaaS and HubSpot is highly valued.

Qualifications

2–4 years of customer success or account management experience in a B2B SaaS environment.
Strong written and verbal communication skills.
Comfortable having commercial conversations around renewal, pricing, and expansion.

Responsibilities

Manage end-to-end customer relationships, from onboarding and training through to renewal and expansion.
Build strong, trust-based relationships with salon owners, managers, and senior stylists.
Drive customer retention and reduce churn across your book of business.
Conduct regular check-ins and business reviews to demonstrate value and surface growth opportunities.
Identify upsell and expansion opportunities, and partner with Sales to bring them to close.
Gather and communicate structured customer feedback to inform product development.
Use customer usage data and analytics to prioritise focus and improve outcomes.
Track customer data and activity in HubSpot.
Partner with Sales, Product, and Engineering teams to deliver customer outcomes.