SaaS HCM Government Cloud Support Analyst

Oracle; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in cloud solutions is seeking a SaaS HCM Government Cloud Support Analyst in London. This mid-senior level role involves delivering post-sales technical support to UK Government clients, requiring strong knowledge of Oracle systems and effective problem-solving skills. As part of a collaborative team, you will ensure customer needs are met while providing expert assistance.

Benefits

Flexible medical and life insurance

Retirement options

Volunteer programs

Qualifications

• Understanding of Oracle Fusion Cloud HCM Services.
• Willingness to achieve UK Government Security Clearance.
• UK National residency for the past 5 years.

Responsibilities

• Manage customer service requests as the single point of contact.
• Provide technical support and troubleshoot customer issues.
• Record and maintain accurate information in the service request system.

Skills

Excellent Knowledge of Oracle E-Business Suite

Previous experience in a Helpdesk environment

Education

BA Honours/Science Degree

Job description

Join to apply for the SaaS HCM Government Cloud Support Analyst role at Oracle

Join to apply for the SaaS HCM Government Cloud Support Analyst role at Oracle

Job Description

As a member of the Support organization for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer inquiries via phone and electronic means.

Job Description

As a member of the Support organization for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer inquiries via phone and electronic means.

Scope:

• Reports to the UK Government Cloud Support Manager
• Works as a Support Engineer in a UK Team
• You will be expected to work additional out of hours, providing on-call support during evenings, weekends and public holidays on a rota system.
  
  
  

Pre-requisites:

Excellent Knowledge of one/more of the following:

• Oracle E-Business Suite Human Resources / Oracle Fusion Cloud HCM Cloud Services + Oracle Fusion HelpDesk Cloud Services
• Previous experience of working in a Helpdesk environment
• UK Government Security Clearance (or willingness and eligibility to be successfully security cleared) (NSC/Security Clearance required or ability to be security cleared)
• UK National / British Citizen – candidate must hold a UK Passport.
• UK National and resident in the UK for the past 5 years
• BA Honours/Science Degree
  
  
  

Career Level - IC3

Responsibilities

Responsibilities include:

• Managing customer service requests and being the single point of contact.
• Work on service requests by providing support, analysis, troubleshooting and collaboration with other Oracle Teams
• Analyse information about the user’s issue and determines the best way to resolve their problem.
• Provide phone support, performing problem recognition, research, resolution in a SaaS Environment or escalating issues to (Cloud Operations, Global Customer Support or Development)
• Records and maintains accurate information within Service Request System (MOS)
• Interfaces directly with customers to ensure their issues are resolved and a superior customer experience is provided
• Coordinating, working with and following up on work performed by global teams
  
  
  

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling [phone] in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  IT Services and IT Consulting

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