SaaS Customer Success Specialist

StuRents Ltd.; Greater London; Hybrid; GBP 40,000 - 66,000; Full time

Job summary

StuRents Ltd. is seeking an experienced Customer Success Manager or Account Manager to nurture long-term relationships with our SaaS customers in the PropTech space.

You will own onboarding, adoption and ongoing value, acting as a trusted advisor across teams to maximize retention and expansion. You will thrive in a fast-paced environment, collaborate across departments, and contribute to a culture of continuous improvement.

Qualifications

• Experienced customer success or account management in SaaS.
• PropTech experience preferred but not essential.
• Strong relationship-building and communication skills.
• Self-directed, organised, and detail-oriented.
• Comfortable with CRM and data tooling (HubSpot or Salesforce).

Responsibilities

• Serve as the day-to-day contact for assigned customers.
• Own onboarding, implementation, training, adoption and retention.
• Collaborate with team on upcoming customer meetings and opportunities.
• Establish relationships as a trusted advisor to ensure ongoing value.
• Communicate with internal and external senior managers to understand needs.
• Participate in StuRents social/cultural initiatives.

Skills

Customer success

Account management

SaaS experience

Communication

Relationship building

Multitasking

Attention to detail

Proactive problem solving

Tools

HubSpot

Salesforce

Google Sheets / Excel

Job description

StuRents Ltd. is seeking an experienced Customer Success Manager or Account Manager to nurture long-term relationships with our SaaS customers in the PropTech space.

You will own onboarding, adoption and ongoing value, acting as a trusted advisor across teams to maximize retention and expansion. You will thrive in a fast-paced environment, collaborate across departments, and contribute to a culture of continuous improvement.