Strategic SaaS Customer Success Manager

Caramel Talent; Chester; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

On-site chef lunches

25-30 days annual leave

Sports and fitness allowance

Private health insurance after three 2

Job summary

Caramel Talent is seeking an experienced Customer Success Manager to join a market-leading SaaS and insight-led business based near Chester. You will own a portfolio of existing clients, build strategic relationships, protect recurring revenue and grow accounts through a consultative approach.

The role requires hitting the ground running, managing senior stakeholder relationships from day one, and leading regular business reviews.

Qualifications

• Three years' experience in Customer Success or similar commercial role.
• Experience managing recurring revenue, renewals and customer retention.
• Strong relationship management with senior stakeholders.
• Experience in SaaS or subscription-based businesses is advantageous.

Responsibilities

• Manage a portfolio of existing client accounts across a range of sectors.
• Build trusted relationships with senior stakeholders including HR Directors and executive teams.
• Develop strategic account plans focused on retention, engagement and long-term growth.
• Lead regular business reviews and customer success meetings.
• Own the renewals process across your account portfolio.
• Protect annual recurring revenue through proactive account management.

Skills

Customer Success

Account Management

SaaS

Data analysis

Tools

HubSpot

Salesforce

Excel

Job description

Caramel Talent is seeking an experienced Customer Success Manager to join a market-leading SaaS and insight-led business based near Chester. You will own a portfolio of existing clients, build strategic relationships, protect recurring revenue and grow accounts through a consultative approach.

The role requires hitting the ground running, managing senior stakeholder relationships from day one, and leading regular business reviews.