SaaS Automation & AI-Driven Ops Specialist

Just Eat Takeaway.com; Dartford; On-site; GBP 45,000 - 65,000; Full time

Job summary

Just Eat Takeaway.com is seeking an Application Specialist (SaaS Technician) to own the lifecycle and governance of a portfolio of enterprise SaaS tools, including 1Password, Miro, Zapier and DocuSign. You will optimize deployments, implement automation, and partner with IAM teams on SSO/SCIM integrations.

You will also provide BAU administration for Atlassian Jira and Confluence, manage licenses and access, and drive efficiencies through AI and low-code/workflows.

Qualifications

• Experience administering and supporting enterprise SaaS applications.
• Proficiency with low-code/no-code platforms and AI‑driven automation.
• Knowledge of user access management, license provisioning and SaaS lifecycle provisioning.
• Experience with Atlassian administration (Jira/Confluence) and related permissions.
• Strong understanding of identity and access management concepts (SSO, SAML, SCIM).
• Excellent communication and cross‑functional collaboration skills.
• Ability to gather requirements from diverse stakeholders and document them clearly.
• Knowledge of security and data protection standards.

Responsibilities

• Manage day‑to‑day administration of assigned SaaS applications.
• Implement and maintain low‑code/no‑code workflows and API integrations.
• Provide BAU administration for Jira and Confluence, including user management.
• Monitor license usage and optimize costs.
• Ensure security, IAM, and access governance across systems.
• Identify and remediate shadow IT and establish governance policies.
• Engage with HR, Legal, Marketing, and Engineering to gather requirements.
• Maintain knowledge base and runbooks; mentor IT Operations colleagues.

Skills

SaaS lifecycle management

Automation & AI integration

Atlassian BAU administration

Security & IAM concepts

Governance & vendor management

Stakeholder engagement

Technical support & knowledge sharing

Shadow IT remediation

Jira

Confluence

1Password

Zapier

DocuSign

Okta

REST APIs

Tools

Jira

Confluence

1Password

Zapier

DocuSign

Okta

REST APIs

Job description

Just Eat Takeaway.com is seeking an Application Specialist (SaaS Technician) to own the lifecycle and governance of a portfolio of enterprise SaaS tools, including 1Password, Miro, Zapier and DocuSign. You will optimize deployments, implement automation, and partner with IAM teams on SSO/SCIM integrations.

You will also provide BAU administration for Atlassian Jira and Confluence, manage licenses and access, and drive efficiencies through AI and low-code/workflows.