SaaS Automation & App Management Specialist

Just Eat Takeaway.com; Watford; Vor Ort; GBP 65.000 - 90.000; Vollzeit

Zusammenfassung

Just Eat Takeaway.com is seeking an Application Specialist (SaaS Technician) to own and optimize a portfolio of critical SaaS tools, including 1Password, Miro, Zapier and DocuSign. You will manage lifecycle, security, onboarding/offboarding, and governance while supporting Atlassian Jira and Confluence BAU administration.

The role focuses on automation and AI integration, building low‑code/no‑code workflows, and enabling IAM with SSO/SCIM.

Qualifikationen

• Experience administering and supporting enterprise SaaS applications in an IT Operations/ Application Management environment.
• Proficiency with low-code/no-code platforms and AI-driven automation capabilities.
• Knowledge of user access management, license management, and SaaS provisioning principles.
• Experience with Atlassian administration (Jira and Confluence user management, permissions, groups).

Aufgaben

• Own assigned SaaS applications and manage lifecycle, onboarding/offboarding, RBAC, and vendor interactions.
• Implement and maintain low-code/no-code workflows and leverage AI tools and REST APIs to automate tasks.
• Provide BAU administration for Jira and Confluence, including user/group management and license handling.
• Monitor software usage, licenses, and AI credits; assist in renewals and ROI optimization.
• Ensure security and governance with IAM, SSO/SCIM provisioning (Okta).
• Identify and remediate Shadow IT; establish usage policies and documentation.
• Gather requirements from cross-functional stakeholders (HR, Legal, Marketing, Finance) and evaluate proposals.
• Maintain knowledge base, runbooks, and internal IT support guidance.

Kenntnisse

SaaS administration

Automation & AI

Jira Administration

Access Management

Vendor Interaction

Tools

Jira

Confluence

Zapier

DocuSign

Okta

Jobbeschreibung

Just Eat Takeaway.com is seeking an Application Specialist (SaaS Technician) to own and optimize a portfolio of critical SaaS tools, including 1Password, Miro, Zapier and DocuSign. You will manage lifecycle, security, onboarding/offboarding, and governance while supporting Atlassian Jira and Confluence BAU administration.

The role focuses on automation and AI integration, building low‑code/no‑code workflows, and enabling IAM with SSO/SCIM.