Run Pacer (Full Time) - Oxford Street

New Balance Athletic Shoes (UK) Limited; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environment acrossEU

Generous staff discount

Project involvement across Europe

Flexible uniform package

Job summary

New Balance Athletic Shoes (UK) Limited in Greater London is seeking a Run Pacer who loves running and fitness. You will spend one-on-one time with customers, educate staff on selling skills, product knowledge, and the New Balance brand, and help runners find the right gear for their goals.

As the in-store running expert, you will share your passion, support store events, and collaborate with the Training Champion to elevate running knowledge.

Qualifications

• In-depth knowledge of running products and technologies.
• Ability to explain product differences between brands.
• Commitment to staying up to date on trends and performance gear.

Responsibilities

• Be the in-store running expert.
• Share passion and knowledge with customers to help them find the right gear.
• Deliver an exceptional customer experience from entry to purchase.
• Drive sales by achieving KPI’s and product expertise.
• Elevate running knowledge within the store with the Training Champion.
• Stay up to date on trends and competitor products.
• Engage with the local running community and participate in races.

Skills

Running expert

Customer service

Product knowledge

Team player

Event support

Job description

As the New Balance Run Pacer, your passion for running and fitness is an integral part of providing a premium service experience to our Run Store Consumers.

Your time is spent one-on-one with the consumer and educating the staff on selling skills, product knowledge, and the brand.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Be the in-store running expert.
• Share your passion, knowledge, and experience with customers to help them find the perfect gear for their running goals.
• Deliver an exceptional customer experienceby guiding runners through the entire journey, from entry to purchase, ensuring they leave inspired and informed.
• Drive performance and salesby achieving KPI’s and boosting the running category through personalized recommendations and product expertise.
• Elevate running knowledge within the storeby partnering with the Training Champion to educate and inspire the team on running products, trends, and best practices.
• Actively stay up to date on running trendsand maintain strong knowledge of competitor running products to provide informed advice and insights.
• Engage with the local running community– participate in races, organize store runs, and build authentic connections with runners in your area.
• Provide on-site support at New Balance sponsored running events, representing the brand and engaging with runners to create memorable experiences.
• Maintain a premium store environmentby following visual and operational standards that reflect the New Balance brand. Support daily store operations, including opening and closing procedures, and assist the management team with additional tasks as needed.
• Champion health, safety, and complianceby adhering to company policies and environmental standards.

JOB REQUIREMENTS

• Strong passion for running and an active runner lifestyle (regular training, participation in races, and community involvement).
• In-depth knowledge of running products and technologies, with the ability to compare and explain differences between brands and competitors.
• Commitment to staying up to date on running trends, innovations, and performance gear.
• Ability to share running expertise and educate both customers and store team members.
• Excellent customer service and communication skills to create an engaging and informative experience.
• Team spirit and willingness to collaborate with the Training Champion to elevate running knowledge in-store.
• Availability for flexible working hours, including weekends, holidays, and occasional support at New Balance sponsored running events.

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.