Run Pacer (Full Time) - Oxford Street

New Balance, Inc.; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across

Generous staff discount

Project involvement across ourEuropean

Flexible uniform package

Job summary

New Balance Run Pacer role in our London Run Store focuses on delivering premium service to customers by sharing running expertise and guiding gear choices. You will train staff on selling skills, product knowledge, and the New Balance brand.

You’ll be the in-store running expert, engage with the local running community, support sponsored events, and ensure a premium store environment while collaborating with the Training Champion to elevate running knowledge.

Qualifications

• Extensive passion for running and participation in races.
• Ability to educate customers and staff on running gear.
• Commitment to delivering outstanding customer service.
• Willingness to support at sponsored events.
• Team player with willingness to collaborate with the Training Champion.

Responsibilities

• Be the in-store running expert and help customers find gear.
• Deliver exceptional customer experience throughout journey to purchase.
• Drive sales by achieving KPI’s and recommending products.
• Educate staff on running products, trends, and best practices.
• Stay up to date on running trends and competitor products.
• Engage with local running community and organize store runs.
• Provide on-site support at sponsored events.
• Maintain premium store environment following brand standards.
• Support daily store operations including opening/closing.
• Champion health, safety, and compliance.

Skills

Running knowledge

Customer service

Communication

Team collaboration

Event support

Flexible availability

Job description

As the New Balance Run Pacer, your passion for running and fitness is an integral part of providing a premium service experience to our Run Store Consumers. Your time is spent one-on-one with the consumer and educating the staff on selling skills, product knowledge, and the brand.

Essential Duties & Responsibilities

• Be the in-store running expert. Share your passion, knowledge, and experience with customers to help them find the perfect gear for their running goals.
• Deliver an exceptional customer experienceby guiding runners through the entire journey, from entry to purchase, ensuring they leave inspired and informed.
• Drive performance and salesby achieving KPI’s and boosting the running category through personalized recommendations and product expertise.
• Elevate running knowledge within the storeby partnering with the Training Champion to educate and inspire the team on running products, trends, and best practices.
• Actively stay up to date on running trendsand maintain strong knowledge of competitor running products to provide informed advice and insights.
• Engage with the local running community– participate in races, organize store runs, and build authentic connections with runners in your area.
• Provide on-site support at New Balance sponsored running events, representing the brand and engaging with runners to create memorable experiences.
• Maintain a premium store environmentby following visual and operational standards that reflect the New Balance brand.
• Support daily store operations, including opening and closing procedures, and assist the management team with additional tasks as needed.
• Champion health, safety, and complianceby adhering to company policies and environmental standards.

Job Requirements

• Strong passion for running and an active runner lifestyle (regular training, participation in races, and community involvement).
• In-depth knowledge of running products and technologies, with the ability to compare and explain differences between brands and competitors.
• Commitment to staying up to date on running trends, innovations, and performance gear.
• Ability to share running expertise and educate both customers and store team members.
• Excellent customer service and communication skills to create an engaging and informative experience.
• Team spirit and willingness to collaborate with the Training Champion to elevate running knowledge in-store.
• Availability for flexible working hours, including weekends, holidays, and occasional support at New Balance sponsored running events.

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package