RTA Litigation Claims Handler

Direct Line Group; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a forward-thinking company that is dedicated to making law accessible to everyone. As an RTA Litigation Claims Handler, you will play a pivotal role in managing a diverse caseload of claims while ensuring exceptional customer service. This full-time position offers a hybrid working model, allowing flexibility between home and office. With a strong focus on personal and departmental targets, you will contribute to the strategic development of the firm. Enjoy a competitive salary and a range of benefits that support your lifestyle and career growth. If you thrive in a dynamic environment and are passionate about delivering quality service, this is the perfect opportunity for you.

Benefits

9% employer pension contribution

25 holiday days plus public holidays

50% off motor, home and pet insurance

Free travel insurance

Electric Vehicle car scheme

Buy-as-you-earn share scheme

Employee discounts and cashback

Qualifications

• Experience with OIC and Fast Track RTA claims handling is preferred.
• Knowledge of relevant legal protocols is advantageous.

Responsibilities

• Handle a mixed caseload of litigated and non-litigated RTA cases.
• Ensure high levels of customer service and legal advice.

Skills

OIC claims handling

Fast Track RTA claims handling

Customer service

Attention to detail

Ability to work under pressure

Education

Experience in insurance or law

Tools

Civil Procedure Rules knowledge

MOJ Pre Action Protocol knowledge

Job description

About us

At DLG Legal Services our mission is to make Law easier and more accessible for everyone.

As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege.

A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract.

The Role:

Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.

What you'll be doing:

Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures.

You will work to achieve personal and department wide targets whilst adhering to our service level agreements.

We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values.

You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives.

What We Are Looking For:

1. Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred.
2. Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous.
3. Able to engage effectively with clients.
4. Happy to work towards targets.
5. Able to work well under pressure and maintain attention to detail.

Salary: Up to £30,000 per annum (Depending on experience)

Hours: 35 hours (Monday - Friday, 9am-5pm)

Location: Leeds, The Wharf, LS1 4AZ

Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week.

Ways of Working:

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Benefits:

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

1. Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!).
2. 25 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year!
3. 50% off motor, home and pet insurance.
4. Free travel insurance and Green Flag breakdown cover.
5. Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
6. Buy-as-you-earn share scheme.
7. Employee discounts and cashback.

Being yourself:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.