Roving Vet Receptionist & Client Care

Linnaeus; West Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance + BH + BirthdayLeave

Career progression

Staff discounts

Life assurance

Enhanced sickness pay

Family leave benefits

E-car salary sacrifice

Pension scheme

Wellness program

Employee assistance

Eyecare vouchers

Free annual Flu jab

Cycle to work

Job summary

Calder Vets is seeking a skilled Roving Client Care Administrator (Veterinary Receptionist) to join our reception team. You will welcome clients and their pets, weigh animals, manage bookings, answer enquiries, process prescriptions, take payments and promote our services.

Based in Dewsbury with duties across other sites, the role offers 40 hours per week, 5 weeks holiday, and a comprehensive benefits package within the Linnaeus network.

Qualifications

• A minimum of 12 months experience dealing with customers in a customer-facing role.
• Previous veterinary experience is desirable but not essential.
• A driving licence is required to cover other sites.

Responsibilities

• Welcoming clients and their pets in a warm, professional manner.
• Weighing pets.
• Managing the diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well-stocked.
• Covering sites for annual leave and sickness

Skills

Customer service

Driving licence

Job description

Calder Vets is seeking a skilled Roving Client Care Administrator (Veterinary Receptionist) to join our reception team. You will welcome clients and their pets, weigh animals, manage bookings, answer enquiries, process prescriptions, take payments and promote our services.

Based in Dewsbury with duties across other sites, the role offers 40 hours per week, 5 weeks holiday, and a comprehensive benefits package within the Linnaeus network.