Roving Client Care Administrator (Receptionist)

Linnaeus Veterinary Limited; Dewsbury; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday

Staff discount schemes

Life Assurance

Employer pension

Wellness program

Eyecare voucher

Job summary

Calder Vets is seeking a skilled Receptionist to join our team in Dewsbury. You will warmly welcome clients and their pets, weigh animals, manage appointments and procedures, and handle inquiries by phone and email.

The role involves proactive communication with colleagues, administration duties, and processing prescriptions. Experience in customer-facing roles is essential; driving licence required for covering other sites.

Qualifications

• Minimum 12 months experience in a customer-facing role.
• Driving licence required for covering at other sites.
• Veterinary experience is desirable but not essential.

Responsibilities

• Welcoming clients and their pets in a warm, professional manner.
• Weighing pets.
• Managing the diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well-stocked.
• Covering sites for annual leave and sickness.

Skills

Customer service

Communication

Diary management

Payment processing

Job description

Job Title: Roving Client Care Administrator (Veterinary Receptionist) Salary: £26,701.40 per annum Location: Calder Vets, Dewsbury - based as Dewsbury but cover will be required at other sites Job Type: Permanent, Full-time Hours: 40 Hours per Week Shift Pattern: A mixture of days, evenings and 1 in 4 weekends.

We are currently looking for a skilled and enthusiastic Receptionist to become a valued member of our exceptional team at Calder Vets! If you are someone who thrives in a dynamic and forward-thinking environment and has a deep passion for providing care to animals, then this position could be the ideal fit for you. Joining the Reception team at Calder Vets means becoming a part of a supportive and growth-oriented environment where your skills and dedication will be truly appreciated.

Your role and responsibilities

• Welcoming clients and their pets in a warm, professional manner.
• Weighing pets.
• Managing the diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well-stocked.
• Covering sites for annual leave and sickness.

Experience Required

A minimum of 12 months experience dealing with customers in a customer-facing role. Previous veterinary experience is desirable but not essential. A driving licence is required to be a successful applicant as you will be expected to cover at other sites.

About us

Calder Vets is a long-established primary small animal practice with our central Hospital in Dewsbury, West Yorkshire. We also have 7 satellite clinics across South and West Yorkshire. We’re passionate veterinary professionals who are committed to providing exceptional care. Our mission is to provide high-quality healthcare and strive to make visiting the vets a positive experience for our patients and clients.

Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world, is proudly part of Calder Vets. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

#LI-OH1 #LI-Onsite

Salary Value: £26,701.40 per annum; Salary Description: depending on experience; OUTSTANDING QUALITY CARE