Rough Sleeping Service Support Officer

Liverpool European Partnership; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

Flexible working (role dependent)

Local Government Pension Scheme

Training & progression

Health & Wellbeing Programme

Cycle to Work

Travel Pass Scheme

Driver time car lease

Family friendly leave

Discounted Gym Memberships

Employee volunteering

Medicash

Job summary

Liverpool City Council in Liverpool is seeking a proactive Rough Sleeping Service Support Officer to provide essential administrative and coordinating support to the Housing Solutions Service. You will manage enquiries, triage referrals, and maintain accurate case information while supporting frontline staff to prevent rough sleeping and improve outcomes.

The role emphasizes confidentiality, timely responses, and strong organisational skills in a busy public service setting.

Qualifications

• Experience providing administrative support in a busy team.
• Ability to manage enquiries and referrals with confidentiality.
• Strong data accuracy and record keeping.

Responsibilities

• Provide essential administrative support to the Housing Solutions Service.
• Manage service enquiries, triage and allocate referrals.
• Maintain accurate case information and ensure timely follow-up.

Skills

Administrative skills

Customer service

Organisational skills

Communication skills

Confidentiality

Job description

Job title: Rough Sleeping Service Support Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

Liverpool City Council is looking for an organised, proactive, and customer-focused Rough Sleeping Service Support Officer to join our Housing Solutions Service. This role will provide essential administrative and business support to our rough sleeping services, helping frontline officers and managers deliver an effective and responsive service to people experiencing, or at risk of, rough sleeping. Working in a busy Housing Solutions environment, you will manage service enquiries, triage and allocate referrals, maintain accurate case information, monitor outstanding actions and provide high-quality administrative support to the service. You will deal with enquiries from customers, professionals and partner organisations, ensuring information is recorded accurately and directed to the appropriate officer or team for action. You will understand the importance of confidentiality, accuracy and timely responses when supporting services working with vulnerable people. People experiencing rough sleeping may have contact with a range of services and agencies, so effective coordination and getting information to the right place at the right time is essential. Through your work, you will support frontline colleagues to deliver effective services and contribute to Liverpool’s wider work to prevent and reduce rough sleeping and improve outcomes for people experiencing homelessness.

Our offer to you:

• At least 27 days holiday, plus bank holidays, rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression – opportunities and training through a wide range of high quality learning
• Health and Wellbeing – offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:

• Closing date: midnight on Sunday 11 October 2026
• Shortlisting date: W/C 12 October 2026
• Interview date: mid-to-late October 2026 (TBC)
• Interview type: face-to-face
• We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail].

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying. This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.