Rough Sleeping Service Support Officer

Liverpool City Council; Liverpool; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days holiday

Flexibility First Agile working

LGPS pension scheme

Training and development

Health & Wellbeing programme

Cycle to Work

Car lease scheme

Family friendly leave

Gym membership

Employee volunteering

Job summary

Liverpool City Council is seeking a diligent Rough Sleeping Service Support Officer to join our Housing Solutions Service at the Cunard Building, Liverpool. You will provide essential administrative and frontline support to the rough sleeping services, handling enquiries, referrals, and case information with care and confidentiality.

In this busy role you will triage referrals, coordinate with partners, and help frontline staff deliver a responsive service to people experiencing or at risk of

Qualifications

• Administrative and data handling skills are required.
• Ability to manage enquiries and maintain confidentiality.
• Organised, proactive and customer-focused approach.

Responsibilities

• Provide essential administrative support to the Rough Sleeping services.
• Triage and allocate referrals and manage case information.
• Handle service enquiries from customers, professionals and partners.
• Monitor outstanding actions and ensure timely responses.
• Support frontline colleagues to deliver an effective service.

Job description

The following content displays a map of the jobs location - Cunard Building, Water Street, Liverpool

Job Reference liverpoolcitycouncil/TP/14667/2303

Number of Positions:

1

Contract Type:

Permanent Full Time

Working Hours:

36

Location:

Cunard Building, Water Street, Liverpool

Closing Date:

11/10/2026

Job Category:

Neighbourhood Services

Region / Division:

Liverpool

Business Unit:

Neighbourhoods & Housing

Job Introduction

Job title:Rough Sleeping Service Support Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

Liverpool City Council is looking for an organised, proactive, and customer-focused Rough Sleeping Service Support Officer to join our Housing Solutions Service.

This role will provide essential administrative and business support to our rough sleeping services, helping frontline officers and managers deliver an effective and responsive service to people experiencing, or at risk of, rough sleeping.

Working in a busy Housing Solutions environment, you will manage service enquiries, triage and allocate referrals, maintain accurate case information, monitor outstanding actions and provide high-quality administrative support to the service.

You will deal with enquiries from customers, professionals and partner organisations, ensuring information is recorded accurately and directed to the appropriate officer or team for action. You will understand the importance of confidentiality, accuracy and timely responses when supporting services working with vulnerable people.

People experiencing rough sleeping may have contact with a range of services and agencies, so effective coordination and getting information to the right place at the right time is essential.

Through your work, you will support frontline colleagues to deliver effective services and contribute to Liverpool’s wider work to prevent and reduce rough sleeping and improve outcomes for people experiencing homelessness.

Our offer to you:

• At least 27 days holiday, plus bank holidays, rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression -opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time –a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail] .

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

Eligibility to work in the UK will be verified in the final stages of the selection process.All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.