Office Manager

Liverpool City Council; West Kirby; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

35-hour working week with hybrid model

29 days holiday plus bank holidays

Flexible Agile working

Job summary

Liverpool City Council is seeking an Office Manager to provide comprehensive executive support, manage diaries, coordinate senior level communications, and drive administrative improvements. The role includes supervising a small team within the Adult Social Care and Health Directorate.

The ideal candidate will have an NVQ Level 4 or equivalent, strong organisational and communication skills, and proven experience supporting senior leaders in a fast-paced environment.

Qualifications

• NVQ Level 4 qualification or equivalent experience.
• Experience delivering comprehensive executive support to senior leaders.
• Proven ability to manage diary, mailbox, and coordination of actions.
• Strong written and verbal communication with attention to detail.
• Experience developing or improving administrative processes using technology.
• Ability to liaise with elected members and external partners.

Responsibilities

• Provide comprehensive executive support, including proactive diary management and appointment preparation.
• Manage senior officers' inboxes by organising and prioritising correspondence.
• Coordinate work supporting the Deputy Chief Executive and Directors.
• Prepare emails, reports and presentations.
• Compile agendas and papers, monitor progress and actions.
• Arrange and service meetings, both online and in person.
• Liaise with senior officers, elected members and stakeholders.
• Respond to FOI and Subject Access Requests per procedures.
• Coordinate orders, invoices, travel and accommodation using corporate systems.
• Identify opportunities to improve administrative processes and efficiency.
• Supervise a small team of PAs, an Apprentice and Business Support staff.

Skills

Executive support

Diary management

Stakeholder liaison

Emails & correspondence

Minutes & reports

Meeting coordination

Microsoft Office (Outlook/Word/Excel/P

Microsoft Teams

Education

NVQ Level 4 qualification

Tools

Outlook

Word

Excel

PowerPoint

Microsoft Teams

Job description

Job title: Office Manager

A bit about us: Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Key responsibilities will include

• Providing comprehensive executive support, including proactive diary management and preparation for appointments, meetings and events
• Supporting the effective management of senior officers’ inboxes by organising and prioritising correspondence
• Coordinating work and activities that support the priorities of the Deputy Chief Executive/ Corporate Director and Directors
• Preparing and drafting professional emails, correspondence, reports and presentations
• Compiling and distributing agendas and supporting papers, recording key actions and proactively monitoring progress
• Arranging and servicing online and in-person meetings, including Directorate Management Team meetings and Cabinet Member briefings
• Liaising professionally with senior officers, elected members, partner organisations and internal and external stakeholders
• Responding to public and internal enquiries, including Freedom of Information and Subject Access Requests, in accordance with relevant procedures
• Coordinating orders, invoices, travel and accommodation using the Council’s corporate systems
• Reviewing and improving administrative processes, making effective use of technology and identifying opportunities for automation and greater efficiency
• Exercising initiative and independent judgement to resolve issues, manage priorities and escalating or delegation
• The role also includes managing and supporting a small team of Personal Assistants, an Apprentice and Business Support colleagues within the Adult Social Care and Health Directorate.

About you

We are looking for a proactive, highly organised and professional individual who can work effectively in a pressured and time-sensitive environment.

You will have:

• An NVQ Level 4 qualification, an equivalent qualification or equivalent relevant experience
• Experience of providing comprehensive executive support to senior leaders, including diary management, mailbox management, correspondence and action coordination
• Experience of managing competing demands while maintaining accuracy and attention to detail.
• Strong organisational, written and verbal communication skills
• The ability to exercise initiative, solve problems and work with minimal supervision
• Experience of developing or improving administrative processes and using technology to maximise performance
• Confidence in liaising with elected members and public and private sector partners
• A thorough working knowledge of Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Microsoft Teams
• An understanding of confidentiality and the ability to handle sensitive information appropriately.
• A flexible and proactive approach, with the ability to meet strict deadlines and respond to changing business priorities
• Experience of supervising or coordinating the work of colleagues, organising complex meetings or events, and producing minutes, reports, agendas and presentations would support success in this role.

Our offer to you

• 35-hour working week with a hybrid working model
• At least 29 days holiday, plus bank holidays rising to 33 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression -opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time –a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps

Closing date: Midnight Tuesday 6th October 2026

Shortlisting date: W/C Monday 12 October 2026

Interview date: W/C Monday 19th October 2026

Interview type: Face to face questions

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it.

If you would like any further information or an informal discussion, please contact Michelle Usher on [e-mail] Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve.

As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.

To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail].

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted.

Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.

Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process.

All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.

Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.