Rough Sleeper Navigator

Homeless Link; Twickenham; À distance; GBP 31 000 - 38 000; Plein temps

Avantages offerts par ce poste

Generous holiday

Wellbeing programme

Health support

Cycle to Work

Season ticket loan

Moving house day

Life assurance

Flexible working

Blue Light Card

Career development

Résumé du poste

SPEAR is seeking a Rough Sleeper Navigator (5 x 12-month fixed-term contracts) to provide intensive support to individuals experiencing rough sleeping and multiple disadvantage in several London boroughs. A full UK driving licence and willingness to drive are essential.

The role focuses on health and social care assessments, creating personalised plans, and guiding clients toward stable housing and long-term independence with a compassionate, trauma-informed approach.

Qualifications

• Experience working with people who are homeless, rough sleeping or with complex needs.
• Ability to provide person-centred support and advocacy.
• Experience in managing risk and monitoring outcomes.

Responsabilités

• Provide intensive, person-centred support to rough sleepers with complex needs.
• Develop personalised support plans covering housing, health, benefits, debt and employment.
• Advocate for clients and support them from street outreach to settled accommodation.

Connaissances

Experience with homelessness

Person-centred support

Risk management

Relationship building

Description du poste

Rough Sleeper Navigator (5x)

12-Month Fixed-Term Contract

£34,365

We are looking to recruit five Rough Sleeper Navigators (5.0 FTE) to join our team for 12 Month Fixed-Term Contracts. They will provide dedicated support to individuals experiencing rough sleeping and multiple disadvantage across the following boroughs:

• Richmond & Wandsworth: 2.0 FTE (2 positions)
• Croydon: 2.0 FTE (2 positions)
• Kingston: 1.0 FTE (1 position)

A full, valid UK driving licence and the ability and willingness to drive as part of the role.

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.

ABOUT YOU

You’ll have experience working with people experiencing homelessness, rough sleeping and complex needs, providing person-centred support, managing risk and monitoring outcomes. With a good understanding of mental health, substance use, trauma and safeguarding, you’ll build trusting relationships, advocate for clients and work collaboratively with partner agencies. You’re organised, compassionate and resilient, comfortable managing a caseload, and willing to work flexibly, including some outreach outside standard hours. A full UK driving licence is essential.

THE ROLE

The Rough Sleeper Navigator will provide intensive, person-centred support to people sleeping rough with multiple, complex needs, helping them move into appropriate accommodation and towards long-term independence. Working closely with the Outreach Team and partner services, you’ll act as a dedicated point of contact, carrying out health and social care assessments and developing personalised support plans covering housing, health, substance use, benefits, debt and employment. You’ll offer practical and emotional support, advocate for clients and stay with them from the street into settled accommodation, equipping them to sustain it.

OUR VALUES

• Collaborative
• Aspirational
• Respectful
• Determined
• Visionary

YOUR BENEFITS

• Generous holiday – 26 days plus public holidays (pro rata), rising by up to five extra days with length of service.
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money, and legal advice.
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required).
• Cycle to Work – Save on a new bike and accessories through salary sacrifice.
• Season ticket loan – Interest-free loan for annual travel passes.
• Moving house day – Extra day’s leave when you move home.
• Financial security – Life assurance (4x salary) and interest-free emergency staff loan.
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options.
• Career development – Ongoing training, learning, and progression opportunities.
• Blue Light Card – Discounts across a wide range of shops, restaurants, and services.

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so we need diverse people to tackle them.