Tenancy Support Worker

Homeless Link; Royal Borough of Kingston upon Thames; Remote; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Generous holiday

Wellbeing & EAP

Health support

Cycle to Work

Season ticket loan

Moving house day

Financial security

Family-friendly policies

Career development

Blue Light Card

Job summary

SPEAR is seeking two Tenancy Support Workers to join our homelessness services team in South West London. The role is 37.5 hours per week with a salary of £31,376 per year.

You will work with people who are homeless or at risk, helping them set goals, sustain a tenancy, and access welfare benefits. You will provide crisis support, coordinate with partner agencies, and lead case reviews while managing a compassionate caseload with accuracy.

Qualifications

• Experience working with homeless or at-risk individuals preferred.
• Ability to manage a caseload with care and accuracy.
• Crisis intervention and welfare benefits knowledge desirable.

Responsibilities

• Support individuals to sustain tenancy and access services.
• Collaborate with partner agencies and lead case reviews.

Job description

Tenancy Support Worker

2 Positions available
37.5 hours per week
£31,376

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.

ABOUT YOU

Working side‑by‑side with people who are homeless or at risk of it, you'll help them take charge of their journey — setting goals, building skills, and securing the stability of a tenancy they can call their own. Your day‑to‑day will span everything from crisis intervention and welfare benefits support to leading case reviews with partner agencies, all while managing a caseload with care and accuracy. You'll build the kind of trusting relationships that tackle isolation and exclusion head‑on, working creatively and with emotional resilience to overcome whatever challenges arise. If you're driven by making a tangible, lasting difference in people's lives, this is a role where your impact will be felt every single day.

YOUR BENEFITS

• - Generous holiday – 26 days plus public holidays, rising to 31 days with length of service


• - Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice


• - Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)


• - Cycle to Work – Save on a new bike and accessories through salary sacrifice


• - Season ticket loan – Interest‑free loan for annual travel passes


• - Moving house day – Extra day of leave when you move home


• - Financial security – Life assurance (4x salary) and interest‑free emergency staff loan


• - Family‑friendly policies – Enhanced maternity and adoption pay, plus flexible working options


• - Career development – Ongoing training, learning and progression opportunities


• - Blue Light Card – Discounts across a wide range of shops, restaurants and services