Rota & Workforce Planning Lead

Royal Cornwall Hospitals Trust; Truro; On-site; GBP 42,000 - 54,000; Full time

Job summary

Royal Cornwall Hospitals NHS Trust is seeking a proactive Rota Coordinator to lead complex rota planning, ensure compliance with workforce regulations, and collaborate with clinical and managerial teams to deliver safe, high-quality patient care.

The post holder will provide expert rota advice, develop staffing solutions, and maintain rotas 8–12 weeks in advance, while reporting KPIs and liaising with stakeholders across this Trust. A flexible, proactive, and autonomous approach is required.

Qualifications

• Educated to degree level or equivalent training and/or experience in business administration, management or other relevant subject area.
• Extensive experience in an administration setting with advanced skills related to scheduling, diary management and organisation.
• Experienced in monitoring projects and programmes of work in work area.
• Highly experienced in using excellent communication skills on the telephone, face to face and through electronic communications.
• Highly experienced in dealing with business sensitive information with colleagues at multiple levels across the organisation.
• Experienced in dealing with complex information at source and presenting, changing style to fit the audience and gain agreement/collaboration.
• Highly experienced in using a variety of IT systems proficiently.
• Excellent interpersonal skills with the ability to communicate with anxious staff where there may be cultural or language difficulties.
• Understanding of confidentiality, GDPR, and NHS data protection policies.
• Ability to work under pressure and prioritise tasks, motivating and coaching staff to drive positive outcomes, meeting deadlines.
• Advanced problem solving skills and strong organisational skills.
• Ability to manage multiple tasks in a busy environment.
• Confident and capable of using standard Microsoft software applications.
• Experienced in designing and populating staff rosters.

Responsibilities

• Rota Management: Produce and maintain accurate rotas to a minimum of 8-12 weeks in advance.
• Workforce Coordination: Act as the first point of contact for all medical staffing and rota issues, providing specialist guidance.
• Systems & Reporting: Produce regular reports on staffing levels, rota compliance, and workforce KPIs for divisional meetings.
• Communications and Liaison: Establish and maintain strong communication links across the Trust to ensure engagement of stakeholders and successful integration of new working practices.

Skills

Scheduling

Diary management

Communication

Confidentiality

GDPR awareness

IT systems

Problem solving

Organisation

Multi-tasking

Microsoft software

Education

Degree level or equivalent in business administration/management or related subject

Tools

Microsoft Office

Job description

Royal Cornwall Hospitals NHS Trust is seeking a proactive Rota Coordinator to lead complex rota planning, ensure compliance with workforce regulations, and collaborate with clinical and managerial teams to deliver safe, high-quality patient care.

The post holder will provide expert rota advice, develop staffing solutions, and maintain rotas 8–12 weeks in advance, while reporting KPIs and liaising with stakeholders across this Trust. A flexible, proactive, and autonomous approach is required.