e-Rostering Support Officer

South West Yorkshire Partnership NHS Foundation Trust; Wrenthorpe; On-site; GBP 21,000 - 25,000; Full time

Job summary

The South West Yorkshire Partnership NHS Foundation Trust is seeking an e-Rostering Support Officer to provide administrative support to the e-Rostering team across projects. You will be the first point of contact for system users, handling queries and guiding them through rostering processes within the Microsoft 365 environment.

The role focuses on maintaining rostering and contractual data accuracy, analysing rostering data and escalating issues as needed to senior colleagues to ensure timely

Job description

The e-Rostering Support Officer will provide administrative support to the e-Rostering team for all projects. The role will require the successful applicant to be the first-line business as usual support to all e-Rostering system users, whilst analysing rostering data and providing feedback and guidance to system users. As first-line support for many e-Rostering support requirements, they will provide a friendly and professional service, exercising initiative and problem solving to help the team provide great support and first response resolution. They will play an important role in helping the e-Rostering team maintain the accuracy of rostering and contractual information held within the system through the usage of the specialist e-Rostering software, along with all parts of the Microsoft 365 suite of applications. The successful candidate will provide first-line support to all e-Rostering system users in the Trust and support e-Rostering team colleagues deliver projects to improve the usage and efficiency of e-Rostering within Trust services. They will administer all queries coming into the teams mailbox, using knowledge, problem solving, and initiative, to respond effectively to staff. They will use their judgement to escalation to senior colleagues as and when required, with knowledge and initiative to establish the most effective method of resolving queries, providing links to relevant guidance documentation and Trust policy. They will support senior colleagues in updating rostering information on the system to achieve alignment with other workforce systems such as ESR.

All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.

We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.