Room Service Waiter

Firmdale Hotels; Greater London; In loco; GBP 27.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Service charge

Health plan

Discounts

Complimentary meals

Referral bonus

Flexible scheduling

Dry cleaning

Holiday allowance

Season ticket loan

English lessons

Training & development

Team events

Employee discounts at Design Hotels

Staff sales

Spa discounts

Volunteer day

Descrizione del lavoro

Firmdale Hotels invites you to join the Knightsbridge Hotel as a Room Service Waiter. You will be at the forefront of guest experience, taking orders, delivering meals, and ensuring high service standards in a luxury setting.

Our Knightsbridge property forms part of a renowned boutique collection, offering extensive benefits, ongoing training, and a supportive team environment. Competitive salary and service charge accompany a range of staff perks.

Competenze

• Hospitality/service industry experience is preferred.
• Strong guest-service orientation and attention to detail.
• Able to multitask and work efficiently during peak times.

Mansioni

• Take guests' orders with a friendly demeanor and provide recommendations.
• Deliver meals promptly while upholding presentation standards.
• Address guest requests promptly with professionalism and care.
• Collaborate with team to ensure a seamless guest experience.

Conoscenze

Customer service

Communication

Teamwork

Calm under pressure

Descrizione del lavoro

Are youpassionate about delivering exceptional hospitality experiences? Do you thrivein fast-paced environments? Firmdale Hotels invites you to become a vital partof our dynamic team as a Room Service Waiter at our prestigious KnightsbridgeHotel.

Firmdale Hotelsis renowned for its unparalleled commitment to providing guests withunforgettable experiences. With a portfolio of luxury boutique hotels acrossLondon and New York, we pride ourselves on blending unique design, impeccableservice, and culinary excellence to create exceptional stays for our guests.

As a RoomService Waiter, you will be at the forefront of our guests' experience,ensuring their comfort and satisfaction throughout their stay.

Responsibilities

• Taking guests' orders with a friendlydemeanour, offering knowledgeable recommendations when needed.
• Delivering food promptly and efficiently,maintaining the highest standards of presentation and service.
• Fulfilling any additional requests promptlyand with attention to detail, ensuring guest needs are met with care andprofessionalism.
• Collaborating effectively with colleagues touphold a seamless guest experience and contribute to the overall successof the team.

What you Need:

• You remain calm and focused in fast-pacedenvironments, ensuring exceptional service even during peak times.
• From order accuracy to presentation, youconsistently maintain high standards in every aspect of your work.
• You are genuinely dedicated to providingguests with memorable experiences, going above and beyond to exceed theirexpectations.
• You excel at managing tasks efficiently andeffectively communicating with both guests and colleagues.
• You work collaboratively with your colleagues,recognising that teamwork is essential to delivering outstanding service.

WhatWe Offer:

• We offer a competitive salary of £30,000 (40 Hours) plus service charge and benefits to bediscussed at venue
• Access to Stream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• One allocated paid day peryear for volunteering work
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Set on theleafy, tree-lined Beaufort Gardens, Knightsbridge Hotel is part of ourTownhouse Collection, a small portfolio of design-led luxury hotels in some ofLondon's most sought-after addresses. With 44 beautifully appointed rooms andsuites, each designed with Kit Kemp's characteristic flair for colour, patternand craft, the hotel combines an intimate atmosphere with a truly exceptionallocation.
Nestled in the heart of one of London's most prestigious neighbourhoods,moments from Harrods and the boutiques of Sloane Street, the hotel sits at thevery centre of London's luxury world. This is a place where attention to detaildefines everything, and the people who work here take genuine pride in whatthey do. We're looking for people who bring that same care and commitment totheir work, and who love creating experiences that guests never forget.
You'll be joining a team whoseAwards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025& 2026
• One Michelin Key, 2024, 2025
• Best Boutique Hotels in London, The Times, 2024

You can see a full list of ourawards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded inLondon, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale hasgrown to include hotels and private residences across London and New York aswell restaurants, bars, spas, an online shop, interior design studio andLaundry facility.

Firmdale Hotels welcomesapplicants from all backgrounds and is committed to an inclusive workplace.Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act1996, we do require all applicants to have the eligibility to live and work inthe United Kingdom. Documentation will be required at interview stage.