Night Room Service Waiter

Harri; Greater London; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Service charge

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

Training and English lessons

Staff events and discounts

Job summary

Firmdale Hotels is seeking a Night Room Service Waiter at Covent Garden Hotel in London. You will be the face of our night service, warmly greeting guests, taking room service orders, and ensuring timely delivery to guest rooms with a smile.

Join a prestigious boutique brand renowned for personalised guest experiences and a supportive team. You will work nights, enjoy a competitive salary plus service charge, and have access to various staff benefits and development opportunities.

Qualifications

• Experience delivering high-quality guest service.
• Ability to anticipate guest needs and respond promptly.
• Strong communication and professional presentation.

Responsibilities

• Warmly greet and interact with guests, take room service orders with a friendly and professional demeanour.
• Efficiently handle multiple orders, ensuring timely and accurate delivery of food and beverages to guest rooms.
• Provide knowledgeable recommendations on menu items and respond to any guest inquiries or requests.
• Deliver items promptly and ensure that guests have everything they need for a comfortable stay.
• Work independently or as part of a small team, maintaining seamless service throughout the night.

Skills

Customer service

Interpersonal skills

Time management

Teamwork

Job description

Firmdale Hotels is renowned for its vibrant, stylish, and luxurious boutique hotels located in the heart of London and New York. Our commitment to exceptional service and unique, individually designed rooms and spaces has earned us a prestigious reputation in the hospitality industry. We pride ourselves on creating memorable experiences for our guests, ensuring every stay is personalised and unforgettable.

We are delighted to offer an exciting opportunity for a Night Room Service Waiter at our prestigious Covent Garden Hotel. As a vital member of our dedicated night team, you will be the face of our night service, ensuring our guests receive impeccable service and care during their stay.

Responsibilities

• Warmly greet and interact with guests, taking room service orders with a friendly and professional demeanour.
• Efficiently handle multiple orders, ensuring timely and accurate delivery of food and beverages to guest rooms.
• Provide knowledgeable recommendations on menu items and respond to any guest inquiries or requests.
• Deliver items promptly and ensure that guests have everything they need for a comfortable stay.
• Work independently or as part of a small team, maintaining seamless service throughout the night.

What you Need

• A genuine enthusiasm for providing top-tier customer service.
• Excellent interpersonal skills to engage with guests and address their needs effectively.
• Meticulous in handling orders and delivering high‑quality service.
• Ability to manage time and tasks efficiently, especially under pressure.
• Comfortable working both independently and collaboratively within a team.

What We Offer

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Set on historic Monmouth Street, in one of London's most loved and lively neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all close by, and independent boutiques, cafés and bars lining the surrounding streets, it's a location that buzzes with energy and creativity.

At Covent Garden Hotel, each room is individually designed by Kit Kemp with her characteristic flair, reflecting the spirit of the neighbourhood. To work here is to be part of a team that brings energy, commitment and pride to everything they do, delivering warm and memorable guest experiences in one of London's most vibrant addresses.

You’ll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• Two Michelin Keys, 2024, 2025
• Readers' Choice Awards, Condé Nast Traveller, 2025
• Best Hotels in London, British Vogue, 2024

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.