Receptionist

Firmdale Hotels; Greater London; Hybrid; GBP 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Complimentary meals on shift

Health plan

Overtime pay on bank holidays

Staff discounts

Zusammenfassung

Firmdale Hotels at Dorset Square Hotel in Marylebone is seeking a front desk team member to warmly greet guests, assist with reservations, and ensure a smooth, welcoming check-in and stay. You will join a vibrant front office team and contribute to a high standard of hospitality with professionalism and care.

The role offers a competitive hourly rate, service charge, complimentary meals on shift, training and English lessons, and staff discounts as part of a comprehensive benefits package.

Qualifikationen

• Willingness to work collaboratively as part of a dynamic hotel team.
• Customer-focused mindset aimed at exceeding guest expectations.
• Warmth and impeccable presentation reflecting high hotel standards.
• Passion for detail to ensure flawless guest experiences.

Aufgaben

• Greet guests with a warm smile and friendly demeanour, creating a positive first impression.
• Engage with guests and colleagues to meet needs promptly and efficiently.
• Process reservations accurately and maintain a tidy reception area.
• Work as part of the front office team to support colleagues and keep operations smooth.
• Manage multiple tasks and prioritise during busy periods.
• Bring enthusiasm and energy to every interaction with guests.

Kenntnisse

Teamwork

Guest service

Attention to detail

Professional presentation

Positive attitude

Jobbeschreibung

Are you ready to embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we pride ourselves on delivering unparalleled service and creating unforgettable experiences for our guests. Join us at our esteemed Dorset Square Hotel and become an integral part of our vibrant team.

Responsibilities:

• Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay.
• Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently.
• Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area.
• Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment.
• Manage multiple tasks with ease, prioritizing effectively to ensure smooth operations during busy periods.
• Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests.

What You Need:

• A keen willingness to work collaboratively as part of a dynamic team.
• A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity.
• Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels.
• A passion for detail, ensuring every aspect of our guests' experience is flawless.
• Enthusiasm and a positive attitude, infusing energy into everything you do.

WhatWe Offer:

• Competitive hourly rate of £16 to £17.50, inclusive of service charge.
• Health cash plan (including contributions towards dental,optical, alternative and complementary therapies)
• Complimentary meals on shift
• Flexible scheduling without split shifts
• Paid overtime for working Bank Holidays
• Enhanced holiday allowance based on length of service
• Ongoing training, professional development, and fully funded English lessons
• Refer a friend bonus and earn over £500
• Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching
• Exclusive discounts at Design Hotels, staff sales, spa discounts,and product perks
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Dry cleaning service for uniform and discounted personal items
• Regular social events, team activities, and fitness sessions
• One paid volunteering day, every year
• Annual long service awards with rewards at key milestones
• Season ticket loan for convenient commuting
• Cycle to work scheme
• And much more!...

About Us

Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground. Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings.

At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address. There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started. To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience.

You can be joining an award-winning team:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• One AA Rosette for Culinary Excellence, The Potting Shed,2024
• Readers' Choice Awards, Condé Nast Traveller, 2025

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomesapplicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.