Waiter

Firmdale Hotels; Greater London; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Health cash plan

Complimentary meals on shift

Discounted cinema tickets

Flexible scheduling

Season ticket loan

Job summary

Charlotte Street Hotel, part of Firmdale Hotels, is seeking a dedicated Waiter to join our vibrant team in Fitzrovia, London. You will engage with guests, take orders from an exquisite menu, and ensure a memorable dining experience with prompt, courteous service.

We value attention to detail, passion for food and drink, and the ability to work collaboratively in a fast-paced environment. Competitive salary with service charge and extensive employee benefits are offered.

Qualifications

• Previous experience in a similar hospitality role.

Responsibilities

• Greeting and seating guests with warmth and professionalism.

Skills

Hospitality experience

Guest service

Teamwork

Job description

Join the vibrant team at Charlotte Street Hotel, an integral part of the esteemed Firmdale Hotels group, where we redefine luxury hospitality with our unique blend of style, elegance, and personalised service. We're on the lookout for a dedicated and enthusiastic Waiter who thrives in fast-paced environments and shares our passion for delivering exceptional guest experiences.

As a Waiter with us, you'll be the face of our establishment, engaging with guests, and ensuring their dining experience is nothing short of extraordinary.

Responsibilities:

• Greeting and seating guests with warmth and professionalism.
• Taking orders accurately and efficiently, while offering knowledgeable recommendations from our exquisite menu.
• Delivering meals promptly and courteously, ensuring each dish meets our high standards.
• Handling payment transactions swiftly and accurately.
• Anticipating and fulfilling guests' needs promptly and with a smile.

What you Need:

• Previous experience in a similar hospitality role, demonstrating your understanding of service excellence.
• A keen eye for detail, ensuring every aspect of the guest experience is flawless.
• A genuine passion for food and beverage, with a desire to share your knowledge and enthusiasm with guests.
• Strong organisational and communication skills to thrive in our dynamic team environment.
• The ability to collaborate effectively with colleagues to ensure seamless operations.

What We Offer:

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away.

With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it. We look for people who bring curiosity and warmth, and who take genuine pride in creating something special for every guest.

You’ll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• One Michelin Key, 2024, 2025
• One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026
• Best Afternoon Tea, Country & Townhouse, 2024

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.